good morning I want to ask about this problem happen with…

Hi Abeer, i will start by providing you with the following link for more information about child safety in Queensland.

http://www.health.qld.gov.au/goodhealthintnq/topics/child.asp

The legislation or law relating to Child Care in Queensland is Child Care Act 2002 and associated regulations.

There is a legal requirement that there be at least 2 adults at the Child Care centre.

Presence of at least 2 adults
(1) This section applies to the licensee of a centre based service at
all times child care is being provided at the child care centre in
the course of the service.
(2) If the service is not a school age care service, the licensee
must ensure at least 2 adult staff members are present at the
centre.
Maximum penalty—40 penalty units.

I am looking for other minimum standards to ensure Child Safety.. and what complaint process exists..

Part 4 Conduct of licensed service
Division 1 General
75 Licensee’s overriding responsibility
(1) The licensee of a child care service must conduct the service
in a way that has sufficient regard to the guiding principles for
this Act.
Editor’s note—
See section 9 (Guiding principles).
(2) In particular, the licensee of a child care service must conduct
the service in a way that ensures the safety of the children in
care at all times and promotes their wellbeing.

Guiding Principles

9 Guiding principles
This Act is to be administered, and licensed services are to be
conducted, under the following principles—
(a) the best interests of a child are the paramount concern;
(b) child care should be provided to a child in a way that—
(i) protects the child from harm; and
(ii) respects the child’s dignity and privacy; and
(iii) promotes the child’s wellbeing; and
(iv) provides positive experiences to the child;
[s 10]
Child Care Act 2002
Part 2 Licensing of child care services
Current as at 29 August 2013 Page 15
(c) licensed child care should be provided to a child in a
way that stimulates and develops the child’s creative,
emotional, intellectual, lingual, physical, recreational
and social potential;
(d) parents have the primary responsibility for the
upbringing, protection and development of their
children, and should be supported in that role;
(e) child care should be planned and provided in a way
that—
(i) involves parents and other members of the
community; and
(ii) reflects the multicultural and multilingual nature of
the community.

Abeer, you can request a copy of the Child Care centres policy.. which should have a process for dealing with your concerns.

Policies
(1) The licensee of a child care service must prepare, and keep up
to date, written policies about the conduct of the child care
service.
(2) The matters addressed in the policies must include the
following—
(a) the participation of parents, students, volunteers and
others in the conduct of the service;
(b) health issues, including—
(i) hygiene practices; and
(ii) dealing with injuries, illness and infectious
diseases;
(c) safety, emergency and evacuation procedures;
(d) processes for dealing with any concerns of parents,
guardians, staff members or carers;

I advise you to request a copy of the child care centre operation policy. Then look for the process where they must deal with your concerns for your childs safety. The process will likely contain a standard complaint form which you can complete and attach your letter and the response to..

Then if you are still concerned, then I suggest you contact a Child Care authorised officer to investigate your concern/complaint further.

http://deta.qld.gov.au/earlychildhood/pdfs/oecec8-authorised-officers.pdf

Further information
For further information contact the Child Care Information Service to speak to an Early Childhood Officer at your
nearest Office for Early Childhood Education and Care service centre.
Telephone: 1800 637 711* (24 hours, 7 days)
Email:[email protected]
Website: www.education.qld.gov.au/earlychildhood/

Please let me know if I can be of further assistance, Kind Regards, James