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My husband and I changed service providers on our mobile
Second opinion] My husband and I changed service providers on our mobile phones 3 weeks ago from Telstra to Optus. We received the new Sim cards for both phones promptly but have been unable to get th… read more
Leon
Leon
Solicitor
Master's Degree
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I've been having problems with mobile reception for the last
Hello. I've been having problems with mobile reception for the last 6 months or so. … read more
John Melis
John Melis
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Bachelor's Degree
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I have a Account wiith Telstra for My Mobil Phone,as it
I have a Account wiith Telstra for My Mobil Phone,as it Happen My old Phone stopf working and I had to get a New One, Telstra did Conekted My to the New One ,but … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have purchased a new Oppo A5 2020 over a month ago from
Hi Pearl, I have purchased a new Oppo A5 2020 over a month ago from Big W and have been trying since then to get the Telstra lock unlocked. I have continually contacted all Oppo, Telstra and Aldi (the… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I try to get my 90 yr old mothers telstra account cancelled.
I try to get my 90 yr old mothers telstra account cancelled. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have a dispute with Telstra since December where I updated
Hi there I have a dispute with Telstra since December where I updated my mobile, the old mobile was returned thru Baldivis Telstra store. Telstra claims it wasn't received and wanted me to pay for the… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
My mother resides in tasmania australia and was on holidays
My mother resides in tasmania australia and was on holidays here in New Caledonia where I reside. I am her son and while on her vacation here we swapped her SIM for a local New Caledonian SIM to avoid… read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have received a phone account of 329 $ and queried it as
Hi I have received a phone account of 329 $ and queried it as never received one of this amount and I was away in Jindabyne and the one day of 2 + g b plus smaller amounts on other days they tell me m… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Is there a cooling off period when taking out a new contract
Is there a cooling off period when taking out a new contract such as signing up for a mobile plan … read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have purchased a Samsung J518 (2016) twin sim mobile from
I have purchased a Samsung J518 (2016) twin sim mobile from Kogan. TheKogan information advises that it is a 4G Twin SIM phone but when I received it the phone only operates with one SIM on 4G and the… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Dear Lawyer I need advice. I recently (2 months ago) left
Dear Lawyer I need advice. I recently (2 months ago) left my previous employment and decided to take the work mobile number with me. Worked with Telstra to enable me to keep the mobile phone number. T… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
Good morning. In a nut shell, here is my problem; I purchased
Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
Daniel
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,501 satisfied customers
I bought a mobile phone from OPTUS, by phone, which was posted
I bought a mobile phone from OPTUS, by phone, which was posted to me. (A Motorola). I did not use the phone or activate the sim card. It remained in its original packaging. Basically, at the time, som… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I transferred my home phone and broadband provider from Telstra
I transferred my home phone and broadband provider from Telstra and escapenet to Switched On. I was given misleading info, the chap on the phone telling me that they could "waive the line rental". Whe… read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,361 satisfied customers
some time ago 22nd June i employed Simpsons Tree SERVICE TO
some time ago 22nd June i employed Simpson's Tree SERVICE TO cut back trees on my property ;on removing a tree stump they pulled up and severed my Telstra telephone cable . i discovered this when my p… read more
Brisbane-Lawyer
Brisbane-Lawyer
Solicitor - Admitted 2005
Master
14,361 satisfied customers
I received a bill from telstra for $75,000....yes.....$75,000
I received a bill from telstra for $75,000....yes.....$75,000 for a month, my bill averages $4-500/month. Afetr a lot of yelling and screaming to only be able to just talk to someone about it, I have … read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
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2 weeks ago I signed a new mobile phone contract with Telstra
2 weeks ago I signed a new mobile phone contract with Telstra including a new phone (which is costing me a monthly repayment). The phone was faulty from day 1. Telstra told me to mail it back to them … read more
Brisbane-Lawyer
Brisbane-Lawyer
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Master
14,361 satisfied customers
I wish to pursue a case against Telstra. I was approached by
I wish to pursue a case against Telstra. I was approached by a door knocker from Telstra shortly after I moved in In late July and was convinced to sign up for a $59.95 broadband and phone package. An… read more
Maurice
Maurice
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Master's Degree
1,980 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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