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I have a telecommunications cable that has fallen down.
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i want to make a complaint about Telstra who have done nothing but give me the runaround and has just cut me off after waiting on the line for 20 minutes to make a complaint directly to them. I have received a fee on this months bill for a sports streaming site called Kayo. Telstra want to charge me for this service despite me never signing up to such a service. They also tried to charge me for a Netflix subscription we don't have. The person I communicated with in their call centre dealt with Netflix and has refunded the fee from this months bill however, she told me it was not Telstra responsibility but Foxtel. I've spoken to Foxtel who don't deal with Kayo directly and they put me through to Telstra billing and sales dept who then cut me off after a long wait. I understand the call centres are inundated with the COVIDS 19 upheavals, but when I paid my last months bill minus these extra charges they have added it on to this months as arrears. Every month there is something spurious on my bill and I have to do battle to get them to change the details. Please advise me what to do as I believe Telstra has signed me up for Kayo without my knowledge. … read more
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Good morning. In a nut shell, here is my problem; I purchased an Optus Prepaid mobile phone in Fed 2010 for my son. This number/account was in my name, and I produced the relevent and required identif… read more
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I went to thailand and my telstra bill ended up being $2000, I never used any data so telstra has told me that they will wipe the data usage but they are still saying my calls were 1100...I have alway… read more
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Sean

Sean

Experienced lawyer

855 satisfied customers

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Family Law, Commercial Law, Property law, Probate & Wills, Employment Law, International Law, Criminal and Traffic Law, Litigation Tribunal & Courts

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Bachelor of Laws (dist) Graduate Diploma in Legal Practise. Admitted NSW Supreme Court / High Court

Patrick H.

Patrick H.

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James D. Ford

Solicitor

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Lawyer | Founder & CEO at Blue Ocean Law Group

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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