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Darren Kruse
Darren Kruse, Solicitor
Category: Australia Law
Satisfied Customers: 16
Experience:  Practising in in Personal Injury, Workcover, Civil Disputes, Family, Wills and Estates and Criminal law.
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Hi I am now having trouble with cancelling my membership with

Resolved Question:

Hi I am now having trouble with cancelling my membership with Be2 dating site and have read several complaints, what can I do?
Submitted: 6 years ago.
Category: Australia Law
Expert:  Darren Kruse replied 6 years ago.

Darren Kruse :

Are you talking about the website : http://www.be2.com.au/

Darren Kruse :

If so, then then the terms of service govern the contractual relationship you have entered into. See : http://www.be2.com.au/guest/agbPage.jsp

Darren Kruse :

Clause XVIII governs the termination ;

Darren Kruse :

XVIII. Right of Revocation


 


The Client shall have the right to revoke the contractual relationship under item III (1) with be2 within 2 weeks from entering into the contract (registration date) by way of a written declaration addressed to be2 at the email address indicated in item XIII. or via surface mail to the address indicated in XIX.


 


The Client shall have the right to revoke the contractual relationship under item III paragraph (3) with be2 within 2 weeks from entering into the contract (registration date) in the same way, as long as no chargeable services have been used yet. Said right of revocation shall cease once use of the service has begun.


 

Darren Kruse :

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Darren Kruse :

Now see the last sentence ? "Said right of revocation shall cease once use of the service has begun."

Darren Kruse :

They are trying to deny you the right to terminate the contract once you have started using the service !

Darren Kruse :

At this stage I would still try to revoke the contract by sending them an email as per clause XIII

Darren Kruse :

XIII. Communications


 


Communications from be2 to Clients are provided through display masks upon "login" or via email. Communications from Clients to be2 shall be sent via email to the addresses explicitly indicated in the pages (e.g.customerservice@be2.com.au) or via surface mail.


 

Darren Kruse :

As you are offline, I'll switch this to Q&A mode now.

Darren Kruse :

If you found my answers helpful, please click on the GREEN ACCEPT button above for my answer.

Expert:  Darren Kruse replied 6 years ago.
I saw this in the terms and conditions at Clause III (3)
http://www.be2.com.au/guest/agbPage.jsp

Upon use of said chargeable services the registered Client enters into a contractual relationship with be2 in addition to and separate from registration. Such contractual relationship for chargeable services is brought about in that the Client accepts the obligation to pay by clicking on the payment confirmation button on the respective web page.

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Have you used any chargeable services, or have you just registered ?

Have you been billed, or given your credit card details ?

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Expert:  Darren Kruse replied 6 years ago.
Hi,
I see that this question will close in 51 minutes.

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regards,
Darren Kruse