We purchased a dishwasher from Good Guy, which was deliveredWe purchased a dishwasher from Good Guy, which was delivered on 28 May 2021. I was in our garage waiting on installation due to renovations. Was installed in kitchen last week, But as yet the plumbing… read more
John Melis
Lawyer
Bachelor's Degree
35,824 satisfied customers
Morning. I am an interior designer and I have supplied amorning. I am an interior designer and I have supplied a table that was installed when I wasnt on site. There is a tiny scratch to the base of the table that can only be felt and it was reported the d… read more
John Melis
Lawyer
Bachelor's Degree
35,824 satisfied customers
I have a faulty recliner lift chair that I paid $1990 for inHi, I have a faulty recliner lift chair that I paid $1990 for in early Feb 2018, it was delivered on 30th May 2018. The chair does not recline back properly and when it inclines the foot rest gives wa… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
L, Below is the email I sent to QBCC tonight. I hope itl,Below is the email I sent to QBCC tonight. I hope it reads okay.MexxxxxDear Sir or Ma'am,The purpose of this email is to seek guidance over an issue we are having with our pest installer and their refusal to honour their warranty despite written guarantee on company paraphernalia given to us at handover. We have paid for the recommended annual inspections to be carried out since our house was new. Our house was built in 2009. We have communicated regularly with the installer, Termicide to rectify the termite infestation, however they refuse to honour their warranty which, in their correspondence, states: covers 12 years from time of installation. The saga is as follows:On 04th March 2017, Termicide attended our property to carry out the annual warranty inspection where active termites were discovered. Termicide's inspector, Rick, treated the area with a pesticide to eliminate them and advised at the time that the termites had ingressed our home via a crack in the footpath running along the back of our home. Upon closer investigation we found no evidence to support that statement. He also stated that the damage he uncovered was about the extent of the termites' incursion into our home. We found that statement to be wrong. After the termite barrier had been installed we engaged the services of a builder to repair the damage originally highlighted by your staff, however upon removing the linen cupboard and gyprock wall we discovered the damage was greater than was originally thought.It was the first visit on 04th March we were informed by Termicide we were not covered by their warranty. We were surprised to find this out considering we have kept up with, and paid for our warranty inspections since the house was constructed. On the 18th of March 2017 a follow-up inspection to gauge the effectiveness of the chemical was carried out by Termicide. Rick determined the termites to be eliminated and a more permanent solution to prevent further infestation was discussed along with methods of payment. A quote was sent via email where we elected to have the entire house treated by way of chemical barrier.On Monday, 29th and Tuesday, 3th of May 2017 a chemical barrier was installed at the cost to us of approximately $6,500.00. We have paid the invoice in full. This is despite the letter to us, dated 6 January 2010, stating in paragraph two the following:“Termicide also warrants your home against infestation for twelve years. This warranty guarantees that should termites breach the barrier and enter your home, Termicide undertakes to remove, repair and reinstate any structural damage at no cost you yourselves. The only proviso we have is that you undertake to have a (sic) annual warranty callout to comply with Australian Standards 3660.1 carried out by a member of our fully trained staff.”Australian Standards 3660.1 states the following:“The Purpose of termite barriers is to deter concealed entry by termites into a building, above the termite barrier. Termites can build around barriers but their workings or evidence thereof are then in the open where they may be detected more regularly”.At no stage has evidence of termite workings been detected either by members of Termicide staff or my Family, only the visible damage found in the roof where further investigation was warranted, in March.By being told termites ingressed our home via a crack in the footpath outside the house means they still breached the Termiglass and/or the slab which is meant to be protected by Frizbee Collars. Either way the termites breached Termicide's product and made their way into our home. Apart from the annual inspections carried out by Termicide, we are always on the lookout for infestations such as this in addition to ants, lawn grub and other pests. My father-in-law, who lives with us, and who has been in the building industry for 50 years, is a creature of habit and has done a regular walkaround of the house since we moved in … read more
John Melis
Lawyer
Bachelor's Degree
35,824 satisfied customers
We have recently had a new custom made kitchen installed andHello, we have recently had a new custom made kitchen installed and have found that the finish on the cabinet fronts is below standard and is much more easily damaged than it should be. Our original p… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
My husband and I leased a brand new jeep in 2012 arrivedGood morning, My husband and I leased a brand new jeep in 2012 arrived March 2013 when we took over. Anyways, we had a tow ball, snorkle and 2 inch lift kit installed prior to delivery. Long story sho… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
As a manager my contract says I need to give four weeksAs a manager my contract says I need to give four weeks notice. I have been with the company for less than 12 months and I would like to leave with only giving two weeks notice. Can I do so? … read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
I'm in a situation where I have cancelled a service andHi I'm in a situation where I have cancelled a service and asked for confirmation that bills no longer apply -- this company has now reported me to a debt recovery service. I assumed in good faith it … read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
Question Specific to Australian Traffic Law - QLD - inQuestion Specific to Australian Traffic Law - QLD - in regards ***** ***** Notice - enforced under Transport Operations (Road Use Management) Act 1995 Identifying Particulars of the Offence (as hand w… read more
Patrick H.
Lawyer
5,422 satisfied customers
We are into B2B promotional product selling, and we make customisedWe are into B2B promotional product selling, and we make customised products for client. One client is asking for refund as they are not happy with the goods we supplied. But our goods were made by it… read more
Daniel
Solicitor
Bachelor's Degree / Graduate Diploma
7,683 satisfied customers
Is it possible for someone to look at a warranty for SolarIs it possible for someone to look at a warranty for Solar panel installation to see if it is above board. We have only just received it and understand that under the Federal Trade Commission's Coolin… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
In 2006 we had our kitchen remodeled which included a new BaumaticIn 2006 we had our kitchen remodeled which included a new Baumatic fanforce wall oven. After about 6 months , the glass in the door exploded for no reason. This was replaced with out any fuss and we w… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
We are in the process of getting a boat built. We paid andWe are in the process of getting a boat built. We paid and amount for the Hull and then another amount to fit it out and the boat builder has gone into liquidation. My question is, does the boat belon… read more
Brisbane-Lawyer
Solicitor - Admitted 2005
Master
14,361 satisfied customers
We bought 3 reverse cycle airconditioners ,1 for Seymour, Vic,countryWe bought 3 reverse cycle airconditioners ,1 for Seymour, Vic,country house had 2 faults in exterior unit valve, we have had problem since end of January, waited for our installer to view, he said fau… read more
Leon
Solicitor
Master's Degree
33,544 satisfied customers
In trying to keep a long story short Can I insist on a fullIn trying to keep a long story short – Can I insist on a full refund for a very large vertical blind ordered with 50% deposit paid on 15/12/2009. Installer arrived to measure window week of 11/1 and a… read more
Peter G.
Solicitor
Bachelor's Degree
767 satisfied customers
We purchased a set of outdoor furniture on Sunday. The furnitureWe purchased a set of outdoor furniture on Sunday. The furniture was discounted but we were told if we purchased the whole set 'as upstairs in the showroom' we could have it for a ticket price of $199… read more
Maurice
Lawyer
Master's Degree
1,980 satisfied customers
I just took delivery of a new car but it does not have allI just took delivery of a new car but it does not have all the features they said it would. I immediately rang the finance company & advised I wanted to terminate the contract which they advised there… read more
Kenneth Hunt
Principal Solicitor and Migration Agent
Master's Degree
4 satisfied customers
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