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Me and my partner are currently in settlement for our new
me and my partner are currently in settlement for our new home during the cooling off period we were in discussion with the owner about a leak in roof and tried to get property sale lessened due to al… read more
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John Melis
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I had the roof of my home restored (when the tiles need to
I had the roof of my home restored (when the tiles need to be recapped and remortared). The roofing contractor advised it would be a 2 - 3 day job requiring safety equipment, etc. His team also asked … read more
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My roof has been leaking since the hail storm of January
My roof has been leaking since the hail storm of January 20th. I had a roof plumber attempt at fixing my leaking roof which failed. I paid for his repair work, and afterwards, during rain, it became a… read more
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I have two issues (1) relating to responsibilities of
Thank you. I have two issues (1) relating to responsibilities of members of an Owners Corporation Committee at 33-35 Wanda Rd., North Caulfield - where I have lived in and then leased an apartment I o… read more
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I would like to make a complaint about marshall freeman
I would like to make a complaint about marshall freeman services. I have a complaint with ACCC for Air Control Services who have marshall freeman services chasing me for $1900 payment. … read more
Leon
Leon
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I had 9 solar panels installed about 7 years ago.About a
I had 9 solar panels installed about 7 years ago.About a year ago there was evidence of leaf debris entering under a broken tile which allowed water to enter causing damage below. I have been invoiced… read more
Leon
Leon
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We recently had a roof restoration on our home completed for
Hi, we recently had a roof restoration on our home completed for $6,450. We had a quote and the business signed off on the work. A little while later, quite by accident, we found that a large part of … read more
John Melis
John Melis
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L, Below is the email I sent to QBCC tonight. I hope it
l,Below is the email I sent to QBCC tonight. I hope it reads okay.MexxxxxDear Sir or Ma'am,The purpose of this email is to seek guidance over an issue we are having with our pest installer and their refusal to honour their warranty despite written guarantee on company paraphernalia given to us at handover. We have paid for the recommended annual inspections to be carried out since our house was new. Our house was built in 2009. We have communicated regularly with the installer, Termicide to rectify the termite infestation, however they refuse to honour their warranty which, in their correspondence, states: covers 12 years from time of installation. The saga is as follows:On 04th March 2017, Termicide attended our property to carry out the annual warranty inspection where active termites were discovered. Termicide's inspector, Rick, treated the area with a pesticide to eliminate them and advised at the time that the termites had ingressed our home via a crack in the footpath running along the back of our home. Upon closer investigation we found no evidence to support that statement. He also stated that the damage he uncovered was about the extent of the termites' incursion into our home. We found that statement to be wrong. After the termite barrier had been installed we engaged the services of a builder to repair the damage originally highlighted by your staff, however upon removing the linen cupboard and gyprock wall we discovered the damage was greater than was originally thought.It was the first visit on 04th March we were informed by Termicide we were not covered by their warranty. We were surprised to find this out considering we have kept up with, and paid for our warranty inspections since the house was constructed. On the 18th of March 2017 a follow-up inspection to gauge the effectiveness of the chemical was carried out by Termicide. Rick determined the termites to be eliminated and a more permanent solution to prevent further infestation was discussed along with methods of payment. A quote was sent via email where we elected to have the entire house treated by way of chemical barrier.On Monday, 29th and Tuesday, 3th of May 2017 a chemical barrier was installed at the cost to us of approximately $6,500.00. We have paid the invoice in full. This is despite the letter to us, dated 6 January 2010, stating in paragraph two the following:“Termicide also warrants your home against infestation for twelve years. This warranty guarantees that should termites breach the barrier and enter your home, Termicide undertakes to remove, repair and reinstate any structural damage at no cost you yourselves. The only proviso we have is that you undertake to have a (sic) annual warranty callout to comply with Australian Standards 3660.1 carried out by a member of our fully trained staff.”Australian Standards 3660.1 states the following:“The Purpose of termite barriers is to deter concealed entry by termites into a building, above the termite barrier. Termites can build around barriers but their workings or evidence thereof are then in the open where they may be detected more regularly”.At no stage has evidence of termite workings been detected either by members of Termicide staff or my Family, only the visible damage found in the roof where further investigation was warranted, in March.By being told termites ingressed our home via a crack in the footpath outside the house means they still breached the Termiglass and/or the slab which is meant to be protected by Frizbee Collars. Either way the termites breached Termicide's product and made their way into our home. Apart from the annual inspections carried out by Termicide, we are always on the lookout for infestations such as this in addition to ants, lawn grub and other pests. My father-in-law, who lives with us, and who has been in the building industry for 50 years, is a creature of habit and has done a regular walkaround of the house since we moved in … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
Back in January 2016 I had a leaking balcony at our private
Back in January 2016 I had a leaking balcony at our private residence. I engaged a builder to strip the existing balcony and had him relay Hardies scyon exterior flooring and he installed it as per the suppliers specifications. I then engaged a tiler to give me a quote on waterproofing the decking and laying of tiles (which I supplied the tiles). He inspected my balcony and I was told that he could undertake the job which included supplying and installing a waterproof membrane to balcony area, expansion joints and supplying of all other materials to complete the job. He undertook the works in March 2016. In June 2017 we had heavy rain on the Saturday, the following day there was water dripping from the underside of the balcony in numerous places and also water leaking through the down lights. I went back to the tiling place where I purchased the tiles and who gave me the name of the tiler to use and they advised he no longer lived in the area and had moved interstate. I finally tracked him down in September 2017 and I sent him an email. I did not get a response until January 2018 when I contacted him again. I explained the situation and he directed me to the web page of the waterproofing membrane that he used. I then contacted this company by email. I received a call back approx a week later and I explained my situation. The rep of the company asked me to contact the tiler and ask him what process he undertook in regards ***** ***** laying and sealing of tiles to which the tiler has not responded yet. During this time, in Dec 2017 I contacted another company called Megaseal who came down and inspected the balcony. They advised that the membrane had failed and there were cracks in the grout where moisture had penetrated through and also inadequate sealing around the perimeter of the tiling. I obtained a quote which is $11,000 and they can repair it by removing the grout and injecting a latex solution into the joints and then regrouting with waterproof grouting. This comes with a 2 year workmanship guarantee and 25 year product guarantee. Because time is of the essence and the more rain we receive the more damage is occurring, I want to engage Megaseal to repair and rectify the problem. If I pay a deposit by this Friday 2/2 they can start the works Monday. My question is - if I engage Megaseal to go ahead have I got any financial recourse from the tiler and/or manufacturer; or if by engaging Megaseal waiving my rights for any compensation? Thanks Rob Masut … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
31,751 satisfied customers
My mother-in-law left the family home to the youngest daughter
My mother-in-law left the family home to the youngest daughter of her 6 children with a '...right to reside therein for as long as she may desire ON THE PROVISO that the same daughter is responsible f… read more
Leon
Leon
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Master's Degree
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We purchased a townhouse which comes under a strata scheme
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Leon
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Hello, we have an issue relating to a retaining wall with a
Hello, we have an issue relating to a retaining wall with a neighbour. According to our survey the retaining wall is approx 100mm set back onto our neigbours property. The retaining wall is made up of… read more
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Leon
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Hi, My partner and I purchased a home in Launceston,
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I purchased a new house in Feb 2009 directly from the builder
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Leon
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We purchased a water tank in December 2010 and the day after
We purchased a water tank in December 2010 and the day after install the plumber advised us that the water they put in it had drained out.. or leaked out.. after alot of back and forth and inspections… read more
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Leon
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Earlier in the year I purchased a house. I got a building
Earlier in the year I purchased a house. I got a building inspector to look at it before completing the purchase. I specifically asked him about the roof (which showed a lot of rust). He said (and wro… read more
Leon
Leon
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What avenues do I have to enforce an engineering consultancy
What avenues do I have to enforce an engineering consultancy firm to complete the testing of a machine on their computer simulating program? I engaged them in March to prove the capacity of the machin… read more
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My QLD company carried out a $210,000.00 insurance storm damage
My QLD company carried out a $210,000.00 insurance storm damage roof & gutter replacement on a hotel in NSW.The work was carried out to the work contract but the Box gutter had a few rust holes in it … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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