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Is this the right place to speak to an ombudsman. QW=LD QLD*
I contacted a cruise ship and had my cruise cancelled and was told on that date the refund would be processed I received an email the following day as a courtesy email sent to all guest showing they have put a 30 day pause on all cruises I thought because it was after the date I spoke to them it wasn't valid information to me. I contacted them today and they informed me my money will be held for 8 weeks and they cant do anything about it due to the new decision made … read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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