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We need help dealing with a traids dispute. Victoria. We
We enlisted a tradesperson (Peter) to install some stone kitchen benchtops. We purachased some high end second hand cupboards that he said that he was confident installing as well as he has had many years of experience in kitchens. Essentially, we hired him to do the two jobs separately and paid separately for each job. He installed all the cabinetry at an hourly rate and he provided us with receipts. Then Peter installed our engineered stone benchtops and did a poor job at best. There were issues from the very start. He did a very sloppy job; the joins were messy and required a lot of filler, the edges were not crisp and sharp as you would expect and he overcut in spots, which he just filled with filler. The real issues started to appare within weeks of the benchtop being installed (before we had even moved into the house). Within two weeks of the installation the joins (where the stone slabs meet), were spliting. We contacted him and he came and refilled the cracks. The joins cracked again within a month. He said that he can't explain why it kept cracking and that it would be best to wait and see what happends - not to refill in case there was movement and to leave it for a while to let it settle. One of the joins was near our sink. We were concerned that moisture would get into the cracks and cause the substraight to swell, and cause even more damage. We brought this up with him and he said it wasn't a problem because he uses a waterproof membraine over the entire substraight. Within a few months of this, one of the stone slabs cracked (not near the sink). We contacted him again and he had no idea why it would do that and accused us of standing on it. He said that he could contact the manufaturer. we were told the manfacturer agreed to give him a replacement slab of stone and he would replace the stone and refill the cracks. He said that he didn't want to do it right away becuse it was winter and he needed to work in our yard and it was muddy. We were happy to leave it for a while. We decided to get a second opinion from another stone kitchen traids person. He put a level on the benchtop and said that the stone wasn't level and probably cracked from the strain. We have lost faith in Peter's ability to fix the issue and his craftmanship. We know it is going to be a big disruption to have our benchtops replaced and we would like it to be done properly this time. The benchtop intallation cost $3600. We will most likely need to replace the spashback tiling when we replace the benchtops. THis cost us $900. The second trademan believed he could potential replace the stone without destroying the tiles however it was not a gurantee. We are seeking your advice on how to persue the issue. Preferably we would like to settle this without going to VCAT (as youre aware this would save us both time and money). We need to know what we are allowed to say in a letter to Peter and what we are entitlled to ask for; ie can we ask for $2500 or we take you to VCAT or is that considered blackmail? What would you recomend in terms of steps to take from here. … read more
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I used a catering company for my wedding on the 23rd march,
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Warrenty on my renault koleos ran out in july,I asked the
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hi , we broke down in qid, we are in RACV roadside assist and they helped us bu sending a tow truck and putting us up and giving us a hire car. Unfortunatly we had trouble with the part, a shock absor… read more
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I bought a 2007 Nissan Nirvara for my son last weekend 21K
Hi Pearl, I bought a 2007 Nissan Nirvara for my son last weekend 21K it can with a full roadworthy and 6 months rego, on the way home it played up so booked it in for an inspection where it was to be … read more
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We put a $1000 down on a Coachman, told by salesman this was
We put a $1000 down on a Coachman, told by salesman this was to 'hold vehicle', other buyer interested. We need to go away and found finance, and had put in for finance, Bizi Loans (Ben Needle). I cou… read more
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Could I please have some advice. I have just built a new 2
Hi, could I please have some advice. I have just built a new 2 storey home as an owner builder. The problems I have are with the plywood formed concrete in the upper floor level. Too many cracks showi… read more
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I parked my car accidently overnight in an area in North Sydney
I parked my car accidently overnight in an area in North Sydney NSW which became a temporary works zone 7pm - 7am. They did some road paving that night.There was a sign near where I parked but I didnt… read more
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I have a standard retail lease for a small aged care facility that I operate. A Hot Water Service failed recently and the plumber advised it had to be replaced. Owing to the need for immediate hot wat… read more
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One question for me and one for my partner, both involving verbal agreements. 1. I filled up petrol at a petrol station and my car engine ceased, I have the receipt from the petrol. My car got towed b… read more
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In March my husband bought and paid for a brand new off road
In March my husband bought and paid for a brand new off road camper trailer ($13950) , we were on our first trip and had done less than 800 when the wheels literally fell off , on inspection there app… read more
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I make outdoor kitchens for a living. I recently picked
I make outdoor kitchens for a living. I recently picked up a few jobs through a landscape designer, who specified a certain type of stone be used on his benchtops. I sent him an email prior to the job… read more
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Hi, I own a Vespa 250cc GTS scooter( only 10 months old) that broke down on a freeway ( due to a water hose coming off). RACQ came to roadside assist. The driver did not listen to me about how to stra… read more
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My daughters boyfriend was side swiped by a four wheel drive towing a trailer while driving my daughters car. The driver who side swiped him didn't stop and sped off, my daughters boyfriend chased him… read more
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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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