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I have one very quick but important question please; I need
Hi, I have one very quick but important question please; I need to know the legal definition of the term freight? … read more
Leon
Leon
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Master's Degree
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I recently purchased a new Ryobi battery-powered lawn mower
I recently purchased a new Ryobi battery-powered lawn mower from a source, through eBay, which has proven to be faulty. I took it to an "Ryobi authorised service agent" who contacted the Ryobi company… read more
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John Melis
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I ordered an item via ebay from a seller in the UK on 5
My name is***** ordered an item via ebay from a seller in the UK on 5 Dec2019 worth $534AUD. I was informed that the estimated delivery was 16 Jan - 07 Feb 2020. I waited for the delivery until 07 Feb… read more
John Melis
John Melis
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I am wonder how I go about getting help with a courier
Hello. I am wonder how I go about getting help with a courier company who has not delivered a parcel. I have proof they have had it since 1 October 2019. I am trying to find it on behalf of someone el… read more
Leon
Leon
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Master's Degree
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Problem re Parcel delivery. I ordered an item from America
Yes I ordered an item from America and last night I checked my Email at about 9.00 pm and saw a message from Ebay that a parcel had been delivered to my address at about 7.00pm that evening. I checked mailbox and searched front of premises but no parcel. My wife and IK were home all afternoon and evening and no-one rang our doorbell to make a delivery. I have never received a delivery before at that time of night. I contacted the seller and they advised me to start with Ebay regarding no delivery however Ebay recognises that the parcel was delivered so can't automatically start a complaint re this. Can you help me with advise about what to do thanks ? … read more
John Melis
John Melis
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Bachelor's Degree
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I bought an item online on eBay with PayPal account ,I never
I bought an item online on eBay with PayPal account ,I never received the item ,I lodge A claim on pay pal ,after investigation they take a decision again my claim base on the courier Fast way Item delivered,AFTER contacting Fast way and asked to ho they delivered the item they said that the item was left on the top of the mail Box.I live in an apartment and there is more than 30 mail box ,also the mail box they are outside the building withe and any person pass by on the foot way can see and access the mail box ,what should I do … read more
John Melis
John Melis
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Bachelor's Degree
18,693 satisfied customers
I ordered something online, in October last year. When
I ordered something online, in October last year. When delivery was attempted the first time, I was not home. I contacted the company Fastway couriers and asked them to redirect the delivery to my workplace. The parcel never arrived. I rang twice, but both times was on hold for over 25 minutes, so has to hang up. I then emailed a complaint and got no response. I then rang again and waited. They took down the details and said they would get back to me. We are now in December. They got back to me in a January to tell me the item was lost. That I would need to contact the seller and sort it out. … read more
John Melis
John Melis
Lawyer
Bachelor's Degree
18,693 satisfied customers
I have put in a fair & reasonable insurance claim through
Hi Pearl, I have put in a fair & reasonable insurance claim through Couriers Please as they first lost my goods in transport & then when they were found after a week they returned damaged. It was a la… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
6 months ago (Aug 20170 i paid a truck driver to deliver two
Hi 6 months ago (Aug 20170 i paid a truck driver to deliver two loaded utes from qld to vic. he only took one on his first trip and i told him that was ok as long as the other ute was delivered within… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers
I have a parcel from India which reached Sydney on 6 Feb.
I have a parcel from India which reached Sydney on 6 Feb. The couriers handling it would not help, did not post any information on their tracking website for several days and would not put me on to ma… read more
Leon
Leon
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Master's Degree
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Toll courier have wrongly delivered my parcel. Nearly a
Toll courier have wrongly delivered my parcel. Nearly a month later and after through research I provided them with the location of my parcel I'm still getting the run around. Their call centre is in … read more
John Melis
John Melis
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Bachelor's Degree
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I need help with a matter in which I am being asked to pay
Hi i need help with a matter in which I am being asked to pay off a particular service that I did not receive. … read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
I recently bought a shed on eBay. There was a delivery
I recently bought a shed on eBay. There was a delivery charge to a depot and an additional charge of around $300 dollars to my property. A truck arrived at my site and without contacting anyone on sit… read more
Leon
Leon
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Master's Degree
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I sold a fold up tent to a person in Sydney. He never received
I sold a fold up tent to a person in Sydney. He never received it but the freight company say it was delivered to his address. they were given authority to leave in a safe place, he says he never rece… read more
Leon
Leon
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Master's Degree
32,717 satisfied customers
Have Purchased a Metal Lathe from eBay for $1670. The Store
Have Purchased a Metal Lathe from eBay for $1670. The Store Listed the item as "Free Delivery" but after clicking the Buy Button there appeared information to say because the Item is heavy I have to p… read more
Daniel
Daniel
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Bachelor's Degree / Graduate Diploma
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Hi There, We purchased a product on eBay and during the
Hi There, We purchased a product on eBay and during the delivery process we found it damaged in the box and after inspecting it further found the console has no plug for it to charge it. We have conta… read more
James D. Ford
James D. Ford
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Goods purchased on ebay. Delivery was charged at $99.00 and
Goods purchased on ebay. Delivery was charged at $99.00 and arranged by seller. Goods arrived damaged. Contacted shipping company and they state - "Thanks for your email and we understand your concern… read more
Patrick H.
Patrick H.
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5,422 satisfied customers
hi i used a courier company to send back a pet door they
hi i used a courier company to send back a pet door they have lost the door the door cost me $175 plus couriers of $60 then to send it back $32 to return it ,they told me i had to send reciept in to m… read more
Leon
Leon
Solicitor
Master's Degree
32,717 satisfied customers

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DISCLAIMER: Answers from Experts on JustAnswer are not substitutes for the advice of an attorney. JustAnswer is a public forum and questions and responses are not private or confidential or protected by the attorney-client privilege. The Expert above is not your attorney, and the response above is not legal advice. You should not read this response to propose specific action or address specific circumstances, but only to give you a sense of general principles of law that might affect the situation you describe. Application of these general principles to particular circumstances must be done by a lawyer who has spoken with you in confidence, learned all relevant information, and explored various options. Before acting on these general principles, you should hire a lawyer licensed to practice law in the jurisdiction to which your question pertains.

The responses above are from individual Experts, not JustAnswer. The site and services are provided “as is”. To view the verified credential of an Expert, click on the “Verified” symbol in the Expert’s profile. This site is not for emergency questions which should be directed immediately by telephone or in-person to qualified professionals. Please carefully read the Terms of Service (last updated February 8, 2012).

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