Australia Whitegoods

Australian Whitegoods Questions? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have an electrolux ewf 14742 and occasionally the

Customer Question
Hi, I have an...

Hi, I have an electrolux ewf 14742 and occasionally the start/pause button wont respond and machine will not start. All other buttons seem ok and respond.
I have checked the filter and cleaned but seemed ok, have unplugged and left it for a while, that hasn't worked. all other buttons work but start button the only one playing up. Then you can come back to it and it will work fine.

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

Ewf 14742 I think it is 3 or 4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

I dont know what is wrong with it yet

Submitted: 1 month ago.Category: Australia Whitegoods
Show More
Show Less
Ask Your Own Australia Whitegoods Question
Answered in 3 hours by:
3/7/2018
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
Gavin
Gavin, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 135
Experience: Whitegoods Engineer
Verified
Hi, Welcome to JA I’m Gavin. I’m so sorry you’ve had to wait for your answer. I have come across the issue before if you still need assistance please reply and I’ll be happy to help you
Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Hi Gavin
Yes, I do still need assistance with this if you can help that would be great.
Thanks
James
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
Great, do you own a multimeter? Don’t worry if not there are other ways
Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Hi, I do have one in my toolbox but I will be honest I don’t really know how to use it.
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
That’s ok. If your able to send me a picture of it I can probably tell you what to do. Using a multimeter makes tracing the fault much easier
Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Sorry for the delay your reply didn’t flag up. I’ve received something I’ll open it now

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Got it thank you. If you click the dial 3 times to the first orange coloured setting that is the setting we need. Turn to that’s then place your leads together and you should get a reading of 0 or very close.

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Hi. Late here now so will continue later. By the way, how much does this back and forth cost?
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

No problem. The chat is inclusive of what you agreed when you signed up there are no additional charges unless you request a premium service. I am on GMT time so we could possibly arrange a mutually beneficial time

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Okay thanks
Customer reply replied 1 month ago
Hi. Are you still connected to this question?
James
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
I’m here. Sorry for the delay I have only just come online
Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Apologies, I am on Queensland Australia time so 10 hours ahead of GMT
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Good Morning! Don't worry sometimes the timings can be a bit tricky. I'm available now if you're with the machine.

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
I am yes
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Just refreshing my memory won't be a minute

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Sorry had someone call whilst I was reading.

If you try to start a cycle now does it work?

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
It Worked last night but not first time I had to leave and come back to, And no, it’s not working now when I put it onto a cycle
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Ok. The reason it is intermittent is normally a low reading to earth / ground. Pull the plug out from the socket and we can test for this

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Ok it’s pulled out of socket
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

If there is an on/off button make sure it is in the on position and turn the programme selector dial to the normal position

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

sorry meant to say, normal position for the cycle you use

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Okay, there is not an on off button but I have put it on a quick wash which is the one we use most frequently.
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Great. You nee to turn your meter 3 clicks now to the first orange then touch the probes together to make sure they work. The display should read 0.something when together

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
00.0 or then 00.1
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Perfect. now take the same readings from the earth / ground pin on the plug to the other pins and see what the readings are

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
I don’t seem to be getting any reading on those.
Only If I connect between live and neutral it reads 0.523
Customer reply replied 1 month ago
I’ve tried a few times and occasionally it briefly shows a reading but then immediately goes back to 0
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

is 0 what it displays when the probes are apart?

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Is that what it reads between the earth and either live or neutral

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Ahh your meters not going to be able to do the tests we need then sorry.

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

I'll type you a list of common things you can check and do without a meter

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago

Remove the back panel to access motor.

Remove Motor and take off carbon brushes check for minimum 3/4 inch length on carbon

Clean any black carbon dust off motor (use an air compressor is you have one)

Try running earth to live test as above from body of motor to each connector pin

Try running earth to live test as above from body of heater ( located just above motor ) to the terminals on the left and right of the heater ( make sure you have removed the push connections first )

Let me know how you get on

Regards

Gavin

Ask Your Own Australia Whitegoods Question
Customer reply replied 1 month ago
Ok
Customer reply replied 1 month ago
Hi, from what I have read this model has a brushless motor?
AU Appliance Technician: Gavin, Home Appliance Technician replied 1 month ago
your right it is, I was messaging someone about a similar machine and mixed them up. Sorry about that.
How are you getting on with it?
Ask Your Own Australia Whitegoods Question
Was this answer helpful?
Ask Gavin Your Own Question
Gavin
Gavin
Gavin, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 135
135 Satisfied Customers
Experience: Whitegoods Engineer

Gavin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

AUSSIE- Repair Tech.

AUSSIE- Repair Tech.

Appliance Technician

3,620 satisfied customers

Appliance Tech with 12 years experience in the Industry.

Appliance Tech-Care

Appliance Tech-Care

Appliance Technician

310 satisfied customers

35+ Years - 40,000+ Completed 'Real World' Repairs

Rob

Rob

Home Appliance Technician

645 satisfied customers

20 yrs. experience with a major worldwide manufacturer.

The Home Smithy

The Home Smithy

Appliance Technician

93 satisfied customers

40 years repairing things.

Charles

Charles

Architect

51 satisfied customers

Engineering contractor and electronics

Rick

Rick

Technician

27 satisfied customers

25 Years Experience with a emphasis on Fisher Paykel

George-Allsorts

George-Allsorts

Senior Appliance Technicial Manager

20 satisfied customers

Senior Service & Technical Manager at Allsorts Recycling & Appliance Repairs

< Previous | Next >

Related Australia Whitegoods Questions
I have a whirlpool fridge freezer with ice maker electronic
I have a whirlpool fridge freezer with ice maker electronic problem. It makes ice and will dispense water but has stopped dispensing ice … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,773 satisfied customers
Our range hood does not create a flow of air,even when all
our range hood does not create a flow of air,even when all filters etc are removed.The fan rotates ok but no flow. Is there a blanking plate in the outlet to protect the unit in transport;that maybe h… read more
Dales-Electronic
Dales-Electronic
1,032 satisfied customers
I'm having trouble with my Miele dishwasher. I think it
Hi I'm having trouble with my Miele dishwasher. I think it needs to be reset … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
Dishlex DSF6106X motor still running, will only turn off
Dishlex DSF6106X motor still running , will only turn off when switched off at power point. Motor starts straight away once power is turned back on • The indicator flashes 3 times intermittently. … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
F&p oven control panel was flashing rapidly and now has
f&p oven control panel was flashing rapidly and now has faded near to oblivion … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,773 satisfied customers
Not agitating. I haven't really. I'm really looking for a
I'm really looking for a service manual for simpson model swt954… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a DW60CdX2 dishwasher that had a flood switch
I have a DW60CdX2 dishwasher that had a flood switch activate. How do I reset the flood switch .IT all dry now as I have fixed the leak but I can not reset the switch … read more
JIM SHIPLEY  SR
JIM SHIPLEY SR
TECHNICIAN
Vocational, Technical or Trade School
5 satisfied customers
I have an LG TROMM front load dryer - it stops after mostly
hI - I have an LG TROMM front load dryer - it stops after mostly drying a load, then when trying to restart, it just buzzes. Then after cooling down for maybe 5 minutes, it will start back up. It also… read more
AppTech8579
AppTech8579
1,752 satisfied customers
We have a DeLonghi double oven, installed circa 2003 when
we have a DeLonghi double oven, installed circa 2003 when the house was built. We use it sparingly; (we haven't qualified for the science degree needed to operate it!). … read more
Dales-Electronic
Dales-Electronic
1,032 satisfied customers
My whirlpool freezer alarm keeps beeping without door being
My whirlpool freezer alarm keeps beeping without door being open. Can be in middle of night. Then freezer defrosts. I turn on and off at power point and it starts again. … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
When I plug the drier in and turn on the switch it makes a
When I plug the drier in and turn on the switch it makes a continuous sound and is not working. … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
Have a problem with our Electrolux EDC47130W dryer. When I
Hi Daniel,Have a problem with our Electrolux EDC47130W dryer.When I try to start it, it hums as if it wants to go, but wont.If I manually turn the drum and close the door and try again quickly, someti… read more
Daniel
Daniel
senior service enginner
High School or GED
2,435 satisfied customers
I have a Westinghouse oven with the lock symbol showing and
Hi I have a Westinghouse oven with the lock symbol showing and nt sure how to reset? … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
Need a copy of manual for breville bb400 breville ultimate
Need a copy of manual for breville bb400 breville ultimate bakers oven … read more
Gavin
Gavin
Home Appliance Technician
135 satisfied customers
Washer keeps filling with water tubed the water off how can
Washer keeps filling with water tubed the water off how can I turn the machine off … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
We have a cloths dryer model number edv605, There is no
There is no power at the element enclosure so I guessed it was the control board but $150 later and still no power there … read more
Dales-Electronic
Dales-Electronic
1,032 satisfied customers
I can't open the door to my lg front loader. I've done
I can't open the door to my lg front loader. I've done everything. Turned it off and on and waited. I've emptied the water out at the bottom. I've put it on at least 10 spin cycles but the lock indica… read more
Melissa Martin
Melissa Martin
Senior Technician
Whirlpool , Frigidaire, Maytag, GE, LG Authorized
94 satisfied customers
I have a fish and paykel top liader aquasmart. It saya: to
I have a fish and paykel top liader aquasmart. It saya: to use the clean me cycle, but i cannot find such program. Canyou please help? Thank you. … read more
Kelly
Kelly
Owner/Technician
High School or GED
141 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x