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I have an electrolux ewf 14742 and occasionally the

Customer Question
Hi, I have an...

Hi, I have an electrolux ewf 14742 and occasionally the start/pause button wont respond and machine will not start. All other buttons seem ok and respond.
I have checked the filter and cleaned but seemed ok, have unplugged and left it for a while, that hasn't worked. all other buttons work but start button the only one playing up. Then you can come back to it and it will work fine.

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

Ewf 14742 I think it is 3 or 4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

I dont know what is wrong with it yet

Submitted: 4 months ago.Category: Australia Whitegoods
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Answered in 3 hours by:
3/7/2018
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago
JACUSTOMER-4sr8huev-
Category: Australia Whitegoods
Satisfied Customers: 191
Verified
Hi, Welcome to JA I’m Gavin. I’m so sorry you’ve had to wait for your answer. I have come across the issue before if you still need assistance please reply and I’ll be happy to help you
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Customer reply replied 4 months ago
Hi Gavin
Yes, I do still need assistance with this if you can help that would be great.
Thanks
James
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago
Great, do you own a multimeter? Don’t worry if not there are other ways
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Customer reply replied 4 months ago
Hi, I do have one in my toolbox but I will be honest I don’t really know how to use it.
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago
That’s ok. If your able to send me a picture of it I can probably tell you what to do. Using a multimeter makes tracing the fault much easier
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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Sorry for the delay your reply didn’t flag up. I’ve received something I’ll open it now

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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Got it thank you. If you click the dial 3 times to the first orange coloured setting that is the setting we need. Turn to that’s then place your leads together and you should get a reading of 0 or very close.

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Customer reply replied 4 months ago
Hi. Late here now so will continue later. By the way, how much does this back and forth cost?
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

No problem. The chat is inclusive of what you agreed when you signed up there are no additional charges unless you request a premium service. I am on GMT time so we could possibly arrange a mutually beneficial time

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Customer reply replied 4 months ago
Okay thanks
Customer reply replied 4 months ago
Hi. Are you still connected to this question?
James
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago
I’m here. Sorry for the delay I have only just come online
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Customer reply replied 4 months ago
Apologies, I am on Queensland Australia time so 10 hours ahead of GMT
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Good Morning! Don't worry sometimes the timings can be a bit tricky. I'm available now if you're with the machine.

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Customer reply replied 4 months ago
I am yes
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Just refreshing my memory won't be a minute

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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Sorry had someone call whilst I was reading.

If you try to start a cycle now does it work?

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Customer reply replied 4 months ago
It Worked last night but not first time I had to leave and come back to, And no, it’s not working now when I put it onto a cycle
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Ok. The reason it is intermittent is normally a low reading to earth / ground. Pull the plug out from the socket and we can test for this

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Customer reply replied 4 months ago
Ok it’s pulled out of socket
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

If there is an on/off button make sure it is in the on position and turn the programme selector dial to the normal position

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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

sorry meant to say, normal position for the cycle you use

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Customer reply replied 4 months ago
Okay, there is not an on off button but I have put it on a quick wash which is the one we use most frequently.
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Great. You nee to turn your meter 3 clicks now to the first orange then touch the probes together to make sure they work. The display should read 0.something when together

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Customer reply replied 4 months ago
00.0 or then 00.1
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Perfect. now take the same readings from the earth / ground pin on the plug to the other pins and see what the readings are

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Customer reply replied 4 months ago
I don’t seem to be getting any reading on those.
Only If I connect between live and neutral it reads 0.523
Customer reply replied 4 months ago
I’ve tried a few times and occasionally it briefly shows a reading but then immediately goes back to 0
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

is 0 what it displays when the probes are apart?

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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Is that what it reads between the earth and either live or neutral

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AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Ahh your meters not going to be able to do the tests we need then sorry.

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

I'll type you a list of common things you can check and do without a meter

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago

Remove the back panel to access motor.

Remove Motor and take off carbon brushes check for minimum 3/4 inch length on carbon

Clean any black carbon dust off motor (use an air compressor is you have one)

Try running earth to live test as above from body of motor to each connector pin

Try running earth to live test as above from body of heater ( located just above motor ) to the terminals on the left and right of the heater ( make sure you have removed the push connections first )

Let me know how you get on

Regards

Gavin

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Customer reply replied 4 months ago
Ok
Customer reply replied 4 months ago
Hi, from what I have read this model has a brushless motor?
AU Appliance Technician: JACUSTOMER-4sr8huev-,
 replied 4 months ago
your right it is, I was messaging someone about a similar machine and mixed them up. Sorry about that.
How are you getting on with it?
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