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We have a Bosch Maxx Classic washer that has just started to…

Customer Question
We have a Bosch...

We have a Bosch Maxx Classic washer that has just started to act a bit strangely

Contractor's Assistant: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?

If we run on the 'Mixed Load' setting it only fills with enough water to clear the detergent drawer then stops filling and commences the rest of the program sure, hang on

Contractor's Assistant: Do you plan on doing the work yourself?

Probably

Contractor's Assistant: Anything else we should know to help you best?

On the same program is also appears not to run the spin cycle, but running the 'Spin' program on it's own works fine

Submitted: 7 months ago.Category: Australia Whitegoods
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Customer reply replied 7 months ago
The following model and I assume serial number is ***** on the inside of the door - E-Nr. WAE20261AU/01 FD 9010 900143. The washer appears to fill fine when unloaded and the 'Express 15' program is used, likewise it spins fine on the 'Spin' program. It just appears to not fill correctly or spin on other programs such as 'Easy-Care' and 'Mixed Load'.
Answered in 3 days by:
12/2/2017
AU Appliance Technician: Rusty S, Technician replied 7 months ago
Rusty S
Rusty S, Technician
Category: Australia Whitegoods
Satisfied Customers: 282
Experience: Master Technician at Self
Verified

Hello, I am sorry nobody has gotten back to you yet. Are you still needing help with this?

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Customer reply replied 7 months ago
Hi, if no help is available please just refund my expense.
AU Appliance Technician: Rusty S, Technician replied 7 months ago

I am available to help, I was just asking if you still needed assistance.

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AU Appliance Technician: Rusty S, Technician replied 7 months ago

Are you able to perform some disassembly, like removing the top from the machine?

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Customer reply replied 7 months ago
No worries, I can remove the top of the machine. I wont be able to do this until later today. Once I have do you need photos of anything?
AU Appliance Technician: Rusty S, Technician replied 7 months ago

If you can locate the pressure switch at the top of the machine, we need to look at the hose connected to it. It is a very small hose. If you remove the hose from the pressure switch and blow through it (the hose), does air easily pass?

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Customer reply replied 7 months ago
Thanks Rusty, I'll have a look, give that a go and come back to you, cheers.
AU Appliance Technician: Rusty S, Technician replied 7 months ago

Sounds good, thank you!

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Customer reply replied 7 months ago
Hi there, sorry this took us a while. We were able to unclog the water sump and the problem is fixed.
AU Appliance Technician: Rusty S, Technician replied 7 months ago

Odd that it would complete the spin cycle but glad it is now working! Have a great rest of your week!

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