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I have a simpsons eziset 550 and it keeps coming up with

error 11. I have just...
I have a simpsons eziset 550 and it keeps coming up with error 11. I have just moved and I'm worried that i have broken the machine. Can you help? Do you know what that means?
JA: How old is the appliance? Have you gotten error messages before?
Customer: No first time. It would be about 3 to 4 years old
JA: Do you plan on doing the work yourself?
Customer: I can try I'm not to handy
JA: Anything else we should know to help you best?
Customer: It was really of balance but i fixed that
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Answered in 3 hours by:
11/18/2017
Appliance Tech-Care
Appliance Tech-Care, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 1,601
Experience: 35+ Years - 40,000+ Completed 'Real World' Repairs
Verified

The error code is telling you that your washer is not filling correctly.

Where does the drain hose go to in your laundry room. Does it go to a sink or drain pipe in the wall or does it lay down on the floor below the level of the top of the washer?

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Customer reply replied 26 days ago
It's below the washer there is a pipe in the ground for it. Does it need to be higher?

Yes the end of the drain tube has be to higher than the top of the washer lid or else the water will just siphon out of the washer when it tries to fill until the computer throws out the 11 error code.

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Customer reply replied 26 days ago
Ok thank you that answers a lot

You are very welcome

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Customer reply replied 26 days ago
Expert was excellent answered my questions promptly

Please rate my help as positive with 3-5 stars if that is on your screen.

Thanks

Don

Appliance Tech-Care
Appliance Tech-Care, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 1,601
Experience: 35+ Years - 40,000+ Completed 'Real World' Repairs
Verified
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Satisfied Customers: 1,601
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