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I have a BOSCH front loader - indicating E3 - yesterday when

Customer Question
this came up I was...
I have a BOSCH front loader - indicating E3 - yesterday when this came up I was on way out and this morning have returned to see what problem may be. I got my Hints document from when I purchased machine I see E3 relates to door closing. I turned power off and on E3 disappeared - machine started to fill and I though ok - I went back later clock has advanced from 57 minute to 44 and stopped. Some online help messages say to hold power button in and flick left to 15 minute cycle. Any ideas what to do please. Marie
JA: Can you guesstimate how old your Bosch is? And just to clarify, what's the exact model?
Customer: Purchased December 2009 - no details of model on documents I will go to laundry now and see if I can gather further information. I'll be back
JA: OK. To minimize me, please click the down arrow at the top right corner of this box.
Customer: On the left hand front indicates Maxx Classic
JA: Do you plan on doing the work yourself?
Customer: on the inside of the door these words are written e-nr wae 20261 au/01 fd8909 902399
JA: Anything else we should know to help you best?
Customer: I used a cotton bud to wipe inside the door clock no rubbish or dirt. However on the rim white metal appears to be a bit dirty, maybe like abrasion. I also think that when the door is closed it appears to have a slight gap between the rod that goes into the recess to hold the door shut. I can take a photo of it if you provide me with an email address to send you the shot. Thanks Marie
Submitted: 26 days ago.Category: Australia Whitegoods
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Answered in 5 hours by:
11/18/2017
AU Appliance Technician: Appliance Tech-Care, Appliance Technician replied 25 days ago
Appliance Tech-Care
Appliance Tech-Care, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 1,600
Experience: 35+ Years - 40,000+ Completed 'Real World' Repairs
Verified

Hello Marie and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

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AU Appliance Technician: Appliance Tech-Care, Appliance Technician replied 25 days ago

The code E03 indicates you have a problem with the door lock. You will need to check to see if anything is amiss with the latch and lock assembly. If you can see anything then you have an issue with the lock itself and you will have to replace it. You can send a photo if you like using the paper clip function on this chat and I will take a look at it. Show me the door catch and a photo of the door lock hole where the latch engages into the machine.

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AU Appliance Technician: Appliance Tech-Care, Appliance Technician replied 24 days ago

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I hope you feel that I given you my best effort on helping you out with your washer today.

But if you still have questions, just ask , otherwise, may I please ask that you take the time to rate my help as positive for JA today by selecting 3-5 stars to rate my help to you before you leave today.

I thought I would add, that many people think the payment they placed is sent to me after I answer their question. But,it is held by JA until you give me a positive rating and then JA credits me for my time working with you.

Just Answers runs on the on "Honor System" for technician ratings and I depend on you for a positive rating. No Rating means I work for free .

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Thanks for giving me the opportunity to help you out.

Bonuses are always appreciated, but never required, unless you feel I have given you exceptional service.

Have a great day!

Don

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Customer reply replied 24 days ago
Sorry that I did not go further – lots happening – leaving today for overseas and have organised my local repairman to service unit upon my return.
AU Appliance Technician: Appliance Tech-Care, Appliance Technician replied 23 days ago

Have a nice trip!

Ask Your Own Australia Whitegoods Question
Customer reply replied 8 days ago
Today repairman came - the washing machine did need a new locking device which he had a spare to replace original.Thanks Marie Hawker
AU Appliance Technician: Appliance Tech-Care, Appliance Technician replied 8 days ago

Thanks Marie for the feedback

May I ask that you take the time to give me a positive rating for JA

It is the only way they compensate me for my time with your problem.

Thanks

Don

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Appliance Tech-Care
Appliance Tech-Care
Appliance Tech-Care, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 1,600
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