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Dino
Dino, service engineer
Category: Australia Whitegoods
Satisfied Customers: 45
Experience:  service technican at elite appliance care
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FREEZER IS ICING UP BUT iCE cUB TRAY IS NOT FREEZING fRIDGE

Customer Question

fREEZER IS ICING UP BUT iCE cUB TRAY IS NOT FREEZING
fRIDGE IS ONLY 14 MONTHS OLD
Submitted: 4 months ago.
Category: Australia Whitegoods
Expert:  Dino replied 4 months ago.

Hi

Can you post the model number please.

Also has the freezer started to defrost now?

Regards

Customer: replied 4 months ago.
The Model number of my Refrigerator is WBER 500 WA & Serial No if this assists is 54172316
Fridge is not defrosting.
Expert:  Dino replied 4 months ago.

Im afraid that model isn't coming up. I don't think its correct.

But in the mean time try this and see what happens.

If you can empty the appliance and turn it off for 24 hours and leave the freezer door open.

As this will defrost the appliance from there. As what can happen is too much ice builds up and blocks the air flow around the freezer and can cause this kind of fault.

Then after 24 hours turn it back on and see how it goes from there and let me know.