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AUSSIE- Repair Tech.
AUSSIE- Repair Tech., Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 3620
Experience:  Appliance Tech with 12 years experience in the Industry.
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My washing machine won't drain and the rinse and spin cycles

Customer Question

my washing machine won't drain and the rinse and spin cycles just result in beeping. it is a fisher and paykel machine
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: model mw512 product mkt 93197-A aa and it is about 10 years old
JA: Do you plan on doing the work yourself?
Customer: if i can as fisher and paykel technitians are really expensive
JA: Anything else we should know to help you best?
Customer: it currently has a load of washing in it and is full of water. i can't get it to drain
Submitted: 9 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 9 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 9 months ago.

The machine will not spin if it cannot drain, that is why you are hearing it beep. Do you hear the pump motor humming or buzzing, trying to run?

Customer: replied 9 months ago.
when it on the rinse or spin cycle
Customer: replied 9 months ago.
it makes a humming sound
Expert:  Kelly replied 9 months ago.

Okay, so there is probably something stuck in the pump. If you tip the machine up, pump is accessed from the bottom. Removing the hoses will allow access to clean the internal pump area of debris and will probably be all that is required. Of course, if the tub is full of water, it will come out when the hoses are removed. Let me know what you find, please.