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Appliance Guru
Appliance Guru, Owner and Technician
Category: Australia Whitegoods
Satisfied Customers: 14604
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Have moved into rental house and ceramic hot plates won't i

Customer Question

Have moved into rental house and ceramic hot plates won't i unlock. Westinghouse circa 2011 no model number on top
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: no padlock or key symbol shows but L against all plate controls. Have been here less than a week
JA: Do you plan on doing the work yourself?
Customer: Shouldn't be any work involved just pressing right buttons I hope
JA: Anything else we should know to help you best?
Customer: Not that I can think of
Submitted: 8 months ago.
Category: Australia Whitegoods
Expert:  Appliance Guru replied 8 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 8 months ago.

Hello and thanks for using this service! If you are a JA Member I would like to personally thank you and welcome you back! I am Appliance Guru an extremely experienced tech on the site and I try to get to as many customers as I can. NOTE it takes time for me to type research and add links so please wait for me to respond back I can only do this so fast. Secondly, I do not know your skill level so please try and let me know if I am going beyond your knowledge or comfort zone thanks! I strive for a 5 star rating from everyone especially our JA members.

When you say they won't unlock do you mean a childlock?

Customer: replied 8 months ago.
I assume so. No icons show up except an L beside each hot plate where temp would show
Expert:  Appliance Guru replied 8 months ago.

You should just have to press and hold the buttons for 3-5 secs and it should unlock

Customer: replied 8 months ago.
Tried that and get a beep then turns off.
When first turned on at wall I get 8 's everywhere then a 6 4 and 3 which I assume are previous settings then L's
Expert:  Appliance Guru replied 8 months ago.

Do you have the complete model number off the unit?

Customer: replied 8 months ago.
No there is no model number in an accessible place
Expert:  Appliance Guru replied 8 months ago.

OK is it all touch controls?

Customer: replied 8 months ago.
Customer: replied 8 months ago.
Paired with underbench oven model POR663S if that is any use
Expert:  Appliance Guru replied 8 months ago.

Here this should be it to get it off

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All I ask is please use the Star Rating Link at the top of your page before leaving, that is the only way I am paid anything through the site and that will also get you a DIRECT LINK emailed to you to get back to me!.....tips are greatly appreciated so thank you very much for using this service. If you have any other questions just post back to me here anytime!

Customer: replied 8 months ago.
What should be it
Customer: replied 8 months ago.
Website under heavy load so can't get on !,,
Customer: replied 8 months ago.
Only problem is Where is padlock icon on the hotplate. There is none showing
Expert:  Appliance Guru replied 8 months ago.

There is no icon or small label with a lock symbol painted on it?

Customer: replied 8 months ago.
No that's why I'm asking you :)
Expert:  Appliance Guru replied 8 months ago.

Can you upload a picture of it here?

Customer: replied 8 months ago.
Will try
Customer: replied 8 months ago.
Just added I hope
Expert:  Appliance Guru replied 8 months ago.

Checking it out let give me a few minutes

Customer: replied 8 months ago.
Here are the lights on start up
Expert:  Appliance Guru replied 8 months ago.

Press between the on off and that circle right between them that should be the lock

Customer: replied 8 months ago.
Tried that but no luck
Customer: replied 8 months ago.
Just beeps and turns off
Expert:  Appliance Guru replied 8 months ago.

Try pressing and holding the up and down keys at the same time

Customer: replied 8 months ago.
Same result 3-4 seconds later get beeps and turns off
Expert:  Appliance Guru replied 8 months ago.

If you look under it there should be a model tag

Customer: replied 8 months ago.
It's sealed into the bench top
Customer: replied 8 months ago.
Can't pull oven out either
Customer: replied 8 months ago.
Thanks for your help if you have any other ideas could you please email me***@******.***
Expert:  Appliance Guru replied 8 months ago.

Sure I have been checking everything but without the model this is hard to say as there are different button sequences sometimes for this

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