How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22589
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a heller aw800 top loader washing mashine all of a

Customer Question

Hello i have a heller aw800 top loader washing mashine all of a sudden wont drain or spin i can hear a clicking noise and when i open and close lid everything is working fine on lid so im thinking a blockage please help..e2 error
JA: How old is the appliance? Have you gotten error messages before?
Customer: 4 5 years old i did a few loads earlier and was fine thinking maybe kids had a boby pin etc maybe in pockets
JA: Do you plan on doing the work yourself?
Customer: Yeah i have i just got the drainage hose and blew back into the machine seemed to work last time but not this time
JA: Anything else we should know to help you best?
Customer: We do live on a farm so lots of dirty mudy clothes alot
Submitted: 12 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 12 months ago.

Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

Expert:  Kelly replied 12 months ago.

It will not drain if it cannot spin, so the issue is likely to be with the drain pump. Can you hear the pump running, or even humming or buzzing, when it should be draining?