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Ezekiel
Ezekiel, Home Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 261
Experience:  Appliance Repair Expert
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I have a refrigerator that I don't think is cooling

Customer Question

I have a refrigerator that I don't think is cooling properly. It has a little bit of frost in the back of the freezer and to me the fridge isn't cold enough even with adjusting the knob.
Submitted: 11 months ago.
Category: Australia Whitegoods
Expert:  Ezekiel replied 11 months ago.

Hi, My name is ***** ***** I'm going to do everything in my power to answer your question to your full satisfaction!

Expert:  Ezekiel replied 11 months ago.

hi there is this a side by side or a top freezer or bottom freezer also is the fan motor running

Customer: replied 11 months ago.
top freezer. Some yes. But not as much as I think it should
Expert:  Ezekiel replied 11 months ago.

so the rear panel is frosted up but the fan is running

Customer: replied 11 months ago.
Expert:  Ezekiel replied 11 months ago.

ok that frost on the rear panel is it frosty or is it heavy ice build up

Customer: replied 11 months ago.
To me it isn't running all the time. it has just one little spot of build up in the freezer right now.
Expert:  Ezekiel replied 11 months ago.

ok the thermostat should be set between 3 and*****it turns off between 35 to 45 degrees which is refrigerator temp where is it at now

Customer: replied 11 months ago.
Running and fridge is set on 5
Customer: replied 11 months ago.
shelves are cold
Expert:  Ezekiel replied 11 months ago.

set it to 4 if the freezer is not cold then there is a busted heater or defrost thermostat two separate parts that if broken the freezer will start to build up frost and ice therefore blocking the cooling to its full potential and will need replacing by a technician

Customer: replied 11 months ago.
I need to set the fridge part of 4 and then what?
Expert:  Ezekiel replied 11 months ago.

set it to 4 if you can unplug it leave the freezer door open about 1 hour that will allow all the ice in the freezer evaporator to melt then you can restart the fridge and it will cool fine for 2 days until you can get a technician outhere.

Expert:  Ezekiel replied 11 months ago.

did you get my response

Customer: replied 11 months ago.
there is something wrong with the fridge?
I don't understand what you are telling me.
Expert:  Ezekiel replied 11 months ago.

yes that is correct there are 2 parts possibly wrong with the fridge which is why its not cooling normally yes it will need to be serviced by a technician if I can get your zip code I can find you a service company in your area if youd like

Customer: replied 11 months ago.
77870
Expert:  Ezekiel replied 11 months ago.

ok one second

Customer: replied 11 months ago.
what parts do I need to tell them I need to replace so this is a one time call out and fix.
Expert:  Ezekiel replied 11 months ago.

yes this should be a one time fix for these parts if anything else should go bad down the line that would be a separate issue

Customer: replied 11 months ago.
I need part names that need to be replaced to they can bring them with them the first time.
Customer: replied 11 months ago.
what companies are available in my area?
Expert:  Ezekiel replied 11 months ago.

are you in Kansas

Customer: replied 11 months ago.
Texas. Part names please.
Expert:  Ezekiel replied 11 months ago.

ok the zip code came up as Kansas sorry what city

Expert:  Ezekiel replied 11 months ago.

defrost heater assembly is one part the other is called a defrost thermostat

Customer: replied 11 months ago.
New Baden texas
Expert:  Ezekiel replied 11 months ago.

ok

Expert:  Ezekiel replied 11 months ago.

The Appliance Repair Authority

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Expert:  Ezekiel replied 11 months ago.

there is one company

Expert:  Ezekiel replied 11 months ago.

Maytag Appliance Repair in New Baden, TX

New Baden, TX, USA
Call now at: ***-***-****
Hours:

Mon-Su 8am - 7pm

Expert:  Ezekiel replied 11 months ago.

there you go were both Texans by the way

Expert:  Ezekiel replied 11 months ago.

please rate me high as that's how the site pays me thanks and best of luck to you.