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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22028
Experience:  Highly accurate diagnostician with over 30 years of experience.
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I have a simpson ezi set 9.5kg machine and it keeps emptying

Customer Question

I have a simpson ezi set 9.5kg machine and it keeps emptying without washing whether it is on or off, and if its on water keeps filling
JA: How long has this been going on? And how severe is the problem?
Customer: just started when I put machine on today, the clothes wont wash
JA: Do you plan on doing the work yourself?
Customer: not sure what to do
JA: Anything else you want the whitegoods expert to know before I connect you?
Customer: no thanks
Submitted: 11 months ago.
Category: Australia Whitegoods
Expert:  Kelly replied 11 months ago.

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

  • It sounds like the issue may be with the drain hose. The hose must be above the top of the washer and not sealed at the end. It has to have air at the end of the hose so it cannot be sealed into a drain. Can you inspect the drain hose and see if it meets these requirements?