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AUSSIE- Repair Tech.
AUSSIE- Repair Tech., Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 3620
Experience:  Appliance Tech with 12 years experience in the Industry.
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I have an electrolux gas range model EHGC97BS. All of the

Customer Question

I have an electrolux gas range model EHGC97BS. All of the burners will only stay lit after several attempts...regardless of how long the knob is held down. It must be the thermocouples but how can they all have this problem?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Ezekiel replied 1 year ago.
hello my name is***** will be doing my best to assist you with this matter all I ask is to be rated at the end of our chat as that's how I get paid thanks
Customer: replied 1 year ago.
How long do you expect your assistance will take please Ezekeil?
Expert:  Ezekiel replied 1 year ago.
hi there did this problem just happen or has it been going on for a bit
Expert:  Ezekiel replied 1 year ago.
getting info on this unit one second please
Customer: replied 1 year ago.
The problem has been happening for several months. It affects all burners but some seem to be worse than others
Expert:  Ezekiel replied 1 year ago.
is there any grease or build up on the burners not the grates
Customer: replied 1 year ago.
No. I have had them apart several times. All clean and the flame is only blue
Expert:  Ezekiel replied 1 year ago.
when you hold the knob in the ignitors begin to spark but takes a while for it to light orrect
Expert:  Ezekiel replied 1 year ago.
are you there
Customer: replied 1 year ago.
No it lights straight away but wont stay on when released...evev after several seconds holding down
Expert:  Ezekiel replied 1 year ago.
thermocouple but sounds like the gas valve is acting up the screen inside is not staying opened
Customer: replied 1 year ago.
Repeat..no problem igniting...burners just wont stay on....intermittently
Customer: replied 1 year ago.
How could this be on all 5 burners?
Customer: replied 1 year ago.
I read elsewhere valve problems are not so common
Expert:  Ezekiel replied 1 year ago.
I'm checking to see if this unit has a simmer board
Customer: replied 1 year ago.
Thanks I have to go now...wait yr answer.
Expert:  Ezekiel replied 1 year ago.
ill respond in the morning good night
Customer: replied 1 year ago.
Whenever you are ready Ezekiel....
Customer: replied 1 year ago.
My original question hasn't been answered. Can I have a refund please.