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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22261
Experience:  Highly accurate diagnostician with over 30 years of experience.
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We have a refrigerator model SRL458ELS. The interior display

Customer Question

We have a refrigerator model SRL458ELS.
The interior display shows the freezer at -19 degrees but items in the freezer drawers do not freeze even after a few days storage. I put water in the ice cube trays and it froze overnight. Can you enlighten me as to why freezer drawer storage do not freeze or what we can do to have the freezer work.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Please know that I am not compensated for my time by the site until you rate using the stars at the top of your page. A rating is appreciated once we get to the solution for your appliance issue, thanks! If it is displaying the incorrect temperature and is cycling (compressor turning on and off), then you have a faulty temperature sensor or the electronic control is not interpreting the signal from the sensor correctly.