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We have a simpson eye set 750 that throws out of balance in…

Customer Question
We have a simpson...

We have a simpson eye set 750 that throws out of balance in the spin cycle even though the clothes look even

Contractor's Assistant: Is there anything else the Whitegoods Technician should be aware of?

Not really it builds up speed and then throws out

Submitted: 2 years ago.Category: Australia Whitegoods
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Answered in 20 minutes by:
3/3/2016
AU Appliance Technician: Home Guru, Handyman replied 2 years ago
Home Guru
Home Guru, Handyman
Category: Australia Whitegoods
Satisfied Customers: 18,747
Experience: Owner
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please allow time for me to respond, sometimes I get the questions or responses late so please be patient as I have no control over the site issues. NOTE, I have nothing to do with your payment to the site and did not receive that money. You have to supply a rating in order for us techs to receive credit for our time as we have nothing to do with any payment made to the site.

What surface is it on and is the unit level and solid to the floor with ZERO movement from corner to corner?

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Customer reply replied 2 years ago
hi i need help with my simpson ezeset 750 washing machine please
Customer reply replied 2 years ago
tiled floor surface its level legs are adjusted so it sits firm
AU Appliance Technician: Home Guru, Handyman replied 2 years ago

Does it shake or just throws an unbalanced code?

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Customer reply replied 2 years ago
It builds up speed in the spin cycle and throws out no codes or shacking unless clothing is uneven
AU Appliance Technician: Home Guru, Handyman replied 2 years ago

SO does it appear it is out of balance?

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Customer reply replied 2 years ago
no i don't think it is the agitator looks like its straight up and down it should spin normally
Customer reply replied 2 years ago
hello
AU Appliance Technician: Home Guru, Handyman replied 2 years ago

Yes the issue is you need to replace the suspension rod kit, they had a lot of issues with them and here is a link to the part and it has been upgraded.

CLICK HERE

I would like you to know that I am a tech that works for the site, the payment you made to the site is not automatically credited to me nor do I receive all of the payment you made. The only way I receive any credit at all for my time is by you selecting a STAR using the 5 STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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