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My Fisher & Paykel WashSmart machine is stuck. When turning…

Customer Question
Hi Pearl, my Fisher...

Hi Pearl, my Fisher & Paykel WashSmart machine is stuck. When turning on the machine all the the standard setting lights come on. But we can't change any settings either by rotating the dial or by pressing any buttons. When trying to start the machine by pressing the start button, it won't work.

Contractor's Assistant: I'll do all I can to help. Is there anything else the Whitegoods Technician should be aware of?

The machine beeps three times after trying to press any button or when rotating the wheel

Submitted: 2 years ago.Category: Australia Whitegoods
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Customer reply replied 2 years ago
I have turned off the machine at the wall and tried to restart it that way, but the problem still remains
Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 24 minutes by:
2/17/2016
AU Appliance Technician: Tech6612,
 replied 2 years ago
Tech6612
Category: Australia Whitegoods
Satisfied Customers: 1,774
Verified

Do you have the model number please? Im sorry but I do not have access to a phone at the moment.

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Customer reply replied 2 years ago
Where on the machine is a model number located usually?
AU Appliance Technician: Tech6612,
 replied 2 years ago

Look inside the door.

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Customer reply replied 2 years ago
WH7560P2
AU Appliance Technician: Tech6612,
 replied 2 years ago

Try unplugging the unit for 10 minutes and let me know what happens.

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Customer reply replied 2 years ago
Hi Jamie, it still isn't working after unplugging it for 10 minutes
AU Appliance Technician: Tech6612,
 replied 2 years ago

okay try this.

1.With the machine off: Press and hold the WASH TEMP DOWN button and then the POWER button until the machine gives 2 short beeps and lights up.
2. Press the SPIN SPEED UP button 3 times so that the HOLD and SLOW LEDs are illuminated.
3. Look at the 8 LEDs across the top that show the progress of the cycle. Tell me which ones are illuminated. List them for me please (example: 1st, 6th,7th) - from Left to Right

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Customer reply replied 2 years ago
Hi sorry, our machine doesn't have up and down buttons. I checked the model code I sent you and I have made a typo. It's WH7560P1 not WH7560P2
AU Appliance Technician: Tech6612,
 replied 2 years ago

Can you post a pic of the control panel please?

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AU Appliance Technician: Tech6612,
 replied 2 years ago

-Hold down "spin speed" & "soil level" buttons, press Power while these buttons are being held.
-Press dial:should lock door
-Press dial:should begin to spin (rpm should show)
-Press dial:should begin to spin faster (rpm X 10 being shown)
-continue to press dial which will bring you into filling up, filling up pre wash dispencer, softener dispencer, liquid bleach dispencer, until machine drains. If anything is wrong during these different cycles, the error code should come on and you should have a better idea of what is wrong with your washer. note: you have to keep pressing dial to go into next cycle, it doesn't run itself through the different cycles.

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Customer reply replied 2 years ago
Thanks for your help
AU Appliance Technician: Tech6612,
 replied 2 years ago

Did you get it working?

Ask Your Own Australia Whitegoods Question
AU Appliance Technician: Tech6612,
 replied 2 years ago

Using the Star Rating Chart at the top of your page and rating me at least a 3 star is how I receive credit for helping you. Please if you do not understand my answer, don't hesitate to ask for more help. BONUSES appreciated. Thank you for using Just Answer.

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