How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, restaurant equipment technician
Category: Australia Whitegoods
Satisfied Customers: 2136
Experience:  25+ years experience. I'm now employed by a commercial cooking equipment service company
Type Your Australia Whitegoods Question Here...
John is online now
A new question is answered every 9 seconds

We have a LG 10kg washing machine that appears to have had a

Customer Question

Hi we have a LG 10kg washing machine that appears to have had a complete power failure mid-wash. water was dirty & still at max level. There are no power or panel lights at all, no error signals at all. The power supply is good. I have tried the reset, checked all wire plugs in panel, no smell or burn marks apparent. Is it fixable by a part replacement? thanks, Steve.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  John replied 1 year ago.

Will you please send me the model number, so I can do a parts search for you? Thank you.

Customer: replied 1 year ago.
Hi John the LG model is WT-R107 thanks, Steve
Expert:  John replied 1 year ago.

If you haven't already tried it, remove the power from the washer by unplugging it, or switching off the breaker in the electrical panel for 30 minutes, to see if the control board will reset itself and function properly. In the meantime, I'll search for parts information, and I will get back to you. Thank you.

Customer: replied 1 year ago.
Already have done that, LG also say remove power supply and depress pause button for 5 secs, then re-apply power, also did not work.
Expert:  John replied 1 year ago.

If the control board shows no signs of life at all, it will need to be replaced. To purchase it, go to The part number is ***** 39322401, and it's priced at $220.00.

Thank you for choosing JustAnswer.