How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

My samsung french door srf 527 fridge part has lost coolness

Customer Question

My samsung french door srf 527 fridge part has lost coolness is sitting at 14.8 c prior to this has been icing up under vegetable crispers and then defrosting have had temp sensor replaced
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the compressor is running, the coolant has likely leaked. How is the freezer temperature? Is the compressor running? Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?

Customer: replied 1 year ago.
It was found that the fan and defrost tank totally iced up solid mass of ice , unable to defrost after a few hours had to pour boiling water down drain tube to defrost ice blockage. We are also having water flowing into crispers from this same problem. Design fault obviously.
Expert:  Kelly replied 1 year ago.

Use a copper wire to wrap around the heater and stick it down the drain hole. The heat will transfer to the copper wire and prevent that from happening again!