How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22265
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

My Westinghouse freestyle upright freezer is cold but not

Customer Question

My Westinghouse freestyle upright freezer is cold but not freezing, have checked evaporator fan and it is working. When turned off and backing plates removed there was a slight build up of frost on the coils. A couple of week ago a piece of towelling which was lying on top of the freezer dropped over and down which prevented the freezer door from closing correctly, when checked the following morning food had started to thaw, compressor at rear was very hot to touch. Freezer was turned off for 24 hours and then started again, gets cold but not freezing?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the frost pattern was not equal on the entire coil, you have an inefficient compressor or a coolant leak. Was the frost equal on the coil?