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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22266
Experience:  Highly accurate diagnostician with over 30 years of experience.
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I have a hoover 500m everything works fine except the spin

Customer Question

Customer: i have a hoover 500m everything works fine except the spin cycle. my name is ***** *****
JA: Thanks. Can you give me any more details about your issue?
Customer: was working fine until a few days ago whatever teh wash cycle the machine will do the full cycle pump out water but never spins
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Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The pressure switch must detect that the water has drained before the tub will be allowed to spin. Does the pump continue to run until the end of the cycle or what happens toward the end of the cycle when it should be spinning?

Customer: replied 1 year ago.
Hi Kelly thanks for your reponse,
i think the pump keeps going till the end of the cycle, but im not sure, will just pit it though part of a cycle and rinse and spin and see what happens.if it is related to the pressure switch is there a way i can test it?
Customer: replied 1 year ago.
as far as i can tell the pump stays thoughout the spin cycle
Expert:  Kelly replied 1 year ago.

The pressure switch is mounted at the top of the cabinet, just under the main top when it is removed. The pressure switch will have a very small hose leading to it. If you remove that hose and blow through it (the hose), does air easily pass?

Customer: replied 1 year ago.
Hi again
i have tested the hose, it needs a bit of pressure to blow air through. i also noticed the switch at the bottom on the pressure switch and have put the machine on a spin cycle and manually moved it up and down, nothing happened.
Expert:  Kelly replied 1 year ago.

I suspect the pressure switch may need replacing. Does the fill level at the start of the wash cycle seem to be appropriate?

Customer: replied 1 year ago.
The fill levels seem fine. i will order a new pressure switch and see if that fixes the problem.
Expert:  Kelly replied 1 year ago.

Sounds good, keep me posted.

Customer: replied 1 year ago.
Hi Kellysorry is hs taken a while to get back to you, i am away with work and the pressure switch arrived yesterday. i had a mate help my wife install it, however it the spin cycle still doesnt work. any other ideas?
Expert:  Kelly replied 1 year ago.

Is the water draining out well? What exactly happens after it stops the wash cycle and should go into the drain and spin setting?

Customer: replied 1 year ago.
water drains well, as before everything seems fine but the machine doesn't spin at all during the spin cycle
Expert:  Kelly replied 1 year ago.

It could be an issue with the secondary switch in the lock assembly that is not getting closed so the door will not open when the tub is spinning. Does the door lock securely?

Customer: replied 1 year ago.
this is a top loading machine, so it doesn't have a door lock
Expert:  Kelly replied 1 year ago.

May I please have your complete model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.
Hi Kelly
We ended up getting a guy to come look at the machine. the timer is broken, and not available anymore.
Expert:  Kelly replied 1 year ago.

I understand, thank you.