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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22038
Experience:  Highly accurate diagnostician with over 30 years of experience.
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My washing machine fills with water but won't advance to the

Customer Question

My washing machine fills with water but won't advance to the wash stage
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is a problem with the electronic control in your machine. Unplug the appliance for a couple hours to reset the electronics. Does the behavior change after plugging back in?

Customer: replied 1 year ago.
Hi KellyThanks for your answer but still not working. I've also tried pressing all four buttons simutaneously for 10 seconds but that didn't work either. It fills with water, looks to start the wash cycle and then the rinse light flashes and the water is ejected almost immediately. It is the primavera W961 machine.
Expert:  Kelly replied 1 year ago.

Do you hear the motor start before it drains?

Expert:  Kelly replied 1 year ago.

You likely will need the carbon brushes. Can you take a look at those and compare to the picture at the link below?


Customer: replied 1 year ago.
No, the motor doesn't start before the water drains.
Customer: replied 1 year ago.
Where are the carbon brushes located?
Expert:  Kelly replied 1 year ago.

They are situated in the motor.

Customer: replied 1 year ago.
I checked the carbon brushes and they seem ok. Is there anything else you can think of
Expert:  Kelly replied 1 year ago.

If the brushes are good, it sounds like the electronic control PCB has failed.

Customer: replied 1 year ago.
I'll need to call in a repair guy?
Expert:  Kelly replied 1 year ago.

At this point, I would probably recommend that.

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