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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22849
Experience:  Highly accurate diagnostician with over 30 years of experience.
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We called a fridge mechanic who told us to turn the fridge

Customer Question

We called a fridge mechanic who told us to turn the fridge off for 2 days and the problem would stop. We did this and the problem stopped for 2 days and is now happening again all the time. I am sick of wiping water out of the fridge, so would be pleased if you could help me with a solution.
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Appliance Tech-Care replied 1 year ago.

Hello and thankyou for using this service!

I am sorry to hear about the problem you are having with your fridge:(

Let's work together to find out what is wrong :)

I am going to assume youhave water dripping down into the food section from the freezer.

This is caused by the defroster drain located up inside the freezer behind the back panel. You need to get the drain tube cleared out so that the defrost water will flow freely down the drain tube to the bottom of the fridge into the collection pan. Leaving it off for a couple days will sometimes melt out the ice that has formed causing the blockage, but if the tube is partially blocked it will refreeze quite quickly.

I use a steam cleaner to melt out any ice and blow the melted water down the tube and sanitizes the drain tube.

The steam cleaner looks like these, and you should be able to buy one at your local hardware or big box store.

click here for photos of steam cleaners

Once you get the back panel removed, use the steam cleaner to melt out all the accumulated ice and locate the drain hole under the radiator and stick the steam nozzle down into the drain hole until it blows thru.

It should stay clear after you do the procedure.


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Have a great day!


Customer: replied 1 year ago.
Can you (or another Expert) recommend a technician to do the job for us?I am located in VIC 3046, Australia
Expert:  Appliance Tech-Care replied 1 year ago.

where do you live

Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! A highly regarded service company in your area is below.