How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 21966
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

We moved house and the washer in its new location is

Customer Question

Hello, we moved house and the washer in its new location is labouring to spin, won't spin fast, and won't drain. It had some twigs in the drain. Cleared those but the problem persists.
We have a Fisher & Paykel WH60F60W1. Any ideas?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It won't spin fast unless the water drains out, so we need to address the poor drainage first. Remove the drain pump and the hoses and clean the entire drain system out. Does the water drain out any faster after a thorough cleaning?

Customer: replied 1 year ago.
Hi Kelly, could you please be a bit more specific about where we find and how we access these parts? Thanks
Expert:  Kelly replied 1 year ago.

The pump is the part that you initially stated you cleared the twigs from. That part may be accessed by the small access door on the bottom panel. Can you remove that filter and inspect inside the pump?