How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 21922
Experience:  Highly accurate diagnostician with over 30 years of experience.
11418111
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

Meile Novotronic W502 washing machine. Drum is rubbing

Customer Question

Meile Novotronic W502 washing machine.
Drum is rubbing against drum/door seal. A lot of friction and burning rubber smell after spin cycle.
Is the drum some how out of balance. Is it a drum shock absorber problem?
Submitted: 1 year ago.
Category: Australia Whitegoods
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect the tub support may be broken and allowing the tub to drop. If you open the door and lift up and down on the spin tub, does it move or is it solid? Is it noisy on spin cycle, knocking or bumping at all?

Customer: replied 1 year ago.
I would say the drum is solid. However It does not spin freely by hand and there is an obvious rubbing noise against the door seal rubber. It does not knock or jump around but there is a noise associated with the rubbing. The outside edge of the drum is very hot after the spin cycle obviously as a result of the friction with the door seal.
The drum does not com into conatct with the glass on the door
Expert:  Kelly replied 1 year ago.

There has to be an issue with the rear bearing then. Is there play in the drum movement pushing and pulling front to back motion?

Related Australia Whitegoods Questions