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Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22557
Experience:  Highly accurate diagnostician with over 30 years of experience.
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My simpson esprit 500 washing machine agitator will go one

Customer Question

my simpson esprit 500 washing machine agitator will go one way but not the other. What is wrong with it please? The clothes get wrapped around the agitator. We have tried to get the agitator off but can't. I wanted to see if there is anything underneath it that it stopping it turn the other way.
Submitted: 2 years ago.
Category: Australia Whitegoods
Expert:  Kelly replied 2 years ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect the issue lies with the transmission. It is probably locked up internally. Do you notice the tub turning while it should be agitating? Any noises, like clunking or grinding? Can you please post the entire model number?