How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22578
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

My machine just won't go past the spin cycle. It is still half

Customer Question

My machine just won't go past the spin cycle. It is still half full of water and of course the door is locked
Submitted: 2 years ago.
Category: Australia Whitegoods
Expert:  Kelly replied 2 years ago.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! It will not spin if it cannot drain out, so you will need to remedy the draining problem. If you fold the lower access panel under the door down, you will be able to access the drain pump filter. It will unscrew anticlockwise and will pull out to allow inspection and cleaning. Of course, water will come out, too, so be prepared! It is helpful to lean the machine against the back wall so the majority of the water will remain in the tub when the filter is removed.