How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Australia Whitegoods
Satisfied Customers: 22905
Experience:  Highly accurate diagnostician with over 30 years of experience.
Type Your Australia Whitegoods Question Here...
Kelly is online now
A new question is answered every 9 seconds

Hi. I also have a Westinghouse Virtuoso that every few days

This answer was rated:

Hi. I also have a Westinghouse Virtuoso that every few days has error OC under freezer temp and although fridge temp is set at 3 it feels warmer than that. Is it worth having someone look at it or just buying a new frigde?Thanks

Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! If it being full of product is causing the temperature to rise and it goes back down when product is removed, you may have an inefficient compressor. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer? May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 4 years ago.

Hi Kelly


Thanks for your response. Model RJ523V-R. At the moment the fridge/freezer sounds normal but when its playing up it can be a bit clunky and running more often. There is no frost in freezer, when its going to have a melt down you can tell by all the mist that comes out of freezer when you open the door. The fridge temp seems to fluctuate as well

Does the freezer work well intermittently, even when loaded with product?
Customer: replied 4 years ago.

It used to up until last week, l have removed half the contents (some last week and the rest 2 days ago) seems to be ok at the moment

Okay, I suspect you have an issue with the efficiency of the compressor if it works okay with littel load applied to it. You will need to have a professional servicer solder valves on to test the pressures to verify that so if the unit is more than 9 years old, you may start looking for a replacement.
Customer: replied 4 years ago.

Thankyou, l thought as much. I better start saving :)

I understand, good luck.

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 4 years ago.

Tried to give you an excellent rating but it keeps popping up error

I am sorry you are having trouble, I will send it in for them to look at. Thank you for letting me know!
Kelly and other Australia Whitegoods Specialists are ready to help you