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I had a new windscreen fitted after a stone hit it a couple…

Customer Question
I had a new...

I had a new windscreen fitted after a stone hit it a couple of years ago. Since then the rain sensor hasn’t worked properly. Now it doesn’t work at all. Recently had my car serviced and got them to check it and they said the sensor was broken and hadn’t been put back properly. Now my mirror has come completely off. I have a 2012 Skoda yeti

Mechanic's Assistant: Which particular sensor are you asking about? And have any trouble codes been triggered?

It’s the rain sensor. No although yesterday a light pic came up on ignition

Mechanic's Assistant: What is the model/year of your Skoda?

2012 Yeti

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

No I have just been trying to keep the mirror taped on as it is heavy and pulling the wires out of the roof. I am trying to make an insurance claim as the replacement of the windscreen wasn’t done correctly and there is supposed to be a repair warrantee. I just want to be sure i know what should be done

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

That’s about it I think

Submitted: 5 months ago.Category: Australia Car
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Answered in 3 hours by:
3/19/2018
AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago
Gary
Gary, Australia Car Mechanic
Category: Australia Car
Satisfied Customers: 1,994
Experience: Senior Technician
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Hello! My name is Gary.
Welcome to JustAnswer.
I'm reviewing your question now, and will post back with a reply shortly.

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AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago

Hello there,

Did they use a genuine windscreen?

Your insurer is liable since the whole repair is not correct.

The mounting of the mirror rain sensor assembly is inadequate.

Gary

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Customer reply replied 5 months ago
Well thanks but that is obvious. How does a genuine windscreen differ
AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago

Like a few different makes of cars now, the lamination thicknesses vary from top to bottom. Gives the rainsensor and forward camera a more accurate view of what is ahead.

Or a human eye view (true view), rather than fish eye.

Hope that makes sense.

For the effort involved, I don't like aftermarket screens in any car after 2010.

Gary

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Customer reply replied 5 months ago
what is specifically important about the genuine Skoda windscreen and how should it all be attached.? Do you know these details
AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago

Did you use a genuine windscreen or not?

I do know that genuine screens are better is all cases, compared to aftermarket screens.

I do know that a good windscreen fitter who takes a little more care is required these days.

I have have seen some sloppy work that needs screen replacement, under THE FITTERS warranty.

Gary

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Customer reply replied 5 months ago
Well thanks but you haven’t really told me anything I didn’t work out myself. I thought you would have more technical knowledge of how everything gets fitted. This is so not worth the money
AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago

Is it a genuine screen or not?

Aftermarket screens are not made the same.

Factory screens are made in a tapered laminate to not have multiple images for cameras and rain sensors.

Gary

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Customer reply replied 5 months ago
I don’t want to call. I certainly won’t sign up for monthly charges as I won’t use this site again.
I did not really find out very much and it’s a lot more expensive that I realised it would be. I have found out what I wanted by doing my own research. So not happy about your service at all. I’m a pensioner and disappointed that I wasted that money.
AU Auto Mechanic: Gary, Australia Car Mechanic replied 5 months ago

Let's see if another tech can help you.

Gary

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