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The key wont turn in my car. Dont know.. i cant turn the…

Customer Question
The key wont turn...

The key wont turn in my car

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Dont know.. i cant turn the key

Mechanic's Assistant: What is the model/year of your Nissan?

Steering wheel turns no issue

Mechanic's Assistant: What year is your Nissan?

1997

Mechanic's Assistant: Are you fixing your vehicle yourself? What have you tried so far?

I havent tried anything

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

Someone might have tried to break into and try to steal the car but not sure

Submitted: 7 months ago.Category: Australia Car
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Answered in 2 minutes by:
1/4/2018
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago
David Craig
David Craig, Auto Mechanic
Category: Australia Car
Satisfied Customers: 6,033
Experience: Owner/Mechanic at 3D Automotive
Verified

Hi my name is ***** ***** I'll be more than happy to assist you. Please allow me a few minutes to review your information. Thank you

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Customer reply replied 7 months ago
Ok
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

1997 nissan what? and what size engine?

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Customer reply replied 7 months ago
Maxima V6 3L
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

thank you

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AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

if you step on the brake pedal can you hear a click down by the shift lever?

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Customer reply replied 7 months ago
Nope
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

so, you arent able to move the shift lever out of park, and the steering wheel is locked correct?

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Customer reply replied 7 months ago
This is fine
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

ignore the pop ups

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Customer reply replied 7 months ago
No. I can move the shift lever out of park and i can move the steering wheel
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

thats not good. you should not be able to unless the key is turned to the on position.

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AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

please standby

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Customer reply replied 7 months ago
I cant get to that cable lol
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

i can send you the procedure to access

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Customer reply replied 7 months ago
Thats ok. Dont have any tools for it.
AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

ok. well by the sound of it, the cable either came apart or someone tried stealing it as you said

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AU Auto Mechanic: David Craig, Auto Mechanic replied 7 months ago

hows it going?

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