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Key stuck in ignition the past few days won't go back or…

Customer Question
Key stuck in ignition...

Key stuck in ignition the past few days won't go back or forward. Tried to jiggle steering wheel and park gear shifter button on shifter. Car stuck in park tried to push the shift lock release button-down but that is stuck. Car is Hyundai i40 2011

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Key is OK I changed the key last nigh to the spare which has until now never been used

Mechanic's Assistant: Are you fixing your J-Car yourself? What have you tried so far?

I have tried what I sent in the first message. Not sure what a j car is

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

It's 10 22 pm where I am and the power appears to be on auxiliary. I am stuck on the side if the road. Do I need to disconnect battery tonight if its cannot get this vehicle moving

Submitted: 9 months ago.Category: Australia Car
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Answered in 26 minutes by:
9/10/2017
AU Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago
Chad Farhat
Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Australia Car
Satisfied Customers: 5,508
Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic Vehicles
Verified

Hi, I'm Chad. Welcome to JustAnswer. I'm reviewing your question and I will be posting your reply ASAP.

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AU Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago

Hey how are you

what have you done so far

there a shift interlock solenoid under shifter you need to check ? when press brake pedal do you hear it clicking ti release the shifter

do you have a capable scanner to read Hyundai fault codes ?

did you check battery for 12 volts ?

are the brake lights working ?

Did you try a master reset

Master reset Procedure

1- Disconnect Battery Cables ( Negative & Positive Cables )you can use any electrical wire as an extension if battery cables don't reach .

2- Hold cables Together for 60 secs ,then let go

3- Wait 30 minutes

4- Make sure all doors are closed

5- Reconnect battery Cables

6- Lock & unlock the vehicles using the key from driver door side (if you have a key fob with no blade key, just lock & unlock using the key fob buttons)

7- Enter the vehicle and attempt to start

Please let me know & we go from there

Thank You

Chad Farhat

ASE Certified Technician

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AU Auto Mechanic: Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems replied 9 months ago

You are very welcome :)

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Chad Farhat
ASE Certified Technician

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Chad Farhat, ASE Certified Technician A6 - Electrical / Electronic systems A7 Heating / Air conditioning systems
Category: Australia Car
Satisfied Customers: 5,508
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Experience: Owner at Carolina Auto Service & Sales , 20 years Experience in Foreign & Domestic Vehicles

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