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FixItMan, Master Technician
Category: Australia Car
Satisfied Customers: 17330
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Our 2011 mazda 6 has a terrible crackling sound coming

Customer Question

Our 2011 mazda 6 has a terrible crackling sound coming through the speakers. sounds like it may be shorting out on something?
JA: Are you fixing your Mazda2 yourself? What have you tried so far?
Customer: No, I just removed the fuse to stop the noise
JA: Have you checked the vehicle's manual yet?
Customer: I only checked the manual so I knew which fuse to pull.
JA: Anything else you want the mechanic to know before I connect you?
Customer: is this a common fault, how can I fix it??
Submitted: 10 months ago.
Category: Australia Car
Expert:  FixItMan replied 10 months ago.

Hello, my name is***** you tell me if the noise only occurs when the radio is on or does it happen every time the vehicle is turned on?

Customer: replied 10 months ago.
only when the radio is turned on
Expert:  FixItMan replied 10 months ago.

Is it coming from all of the speakers or a particular one?

Customer: replied 10 months ago.
it sounds like all of them
Expert:  FixItMan replied 10 months ago.

Thank you. I need one more piece of information. What model is this and what size engine do you have?

Customer: replied 10 months ago.
Sorry Iam at work and not near the car, its a Mazda 6 2011, sports hatch.
Expert:  FixItMan replied 10 months ago.

Does it have the idrive or sky active system?

Customer: replied 10 months ago.
unsure, its Bose and has the satnav thingy??
Expert:  FixItMan replied 10 months ago.

Thank you. Most of the time when this happens with all of the speakers it is because the amplifier has failed. These fail all of the time and will cause these noises. The amplifier will usually need to be replaced, but in some cases it may have a bad connection or moisture intrusion. It is located under the passenger side of the dash above the kick panel.

Customer: replied 10 months ago.
thanks I will check that when I get home.
Expert:  FixItMan replied 10 months ago.

If you need any further help with it please let me know. Thank you and have a great night.