How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Austin Your Own Question
Austin
Austin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13619
Experience:  Factory Certified Technician
103164188
Type Your Appliance Question Here...
Austin is online now
A new question is answered every 9 seconds

I have a Samsung 24.1 side by side refrigerator freezer. The

This answer was rated:

I have a Samsung 24.1 side by side refrigerator freezer. The freezer side stop working and making ice. The ser. Number is *****
JA: Do you know the model of your Samsung fridge? How old is it?
Customer: Its about 10 year old the model is RSG257AARS
JA: How long has this been going on with your Samsung refrigerator? What have you tried so far?
Customer: About one week, I tried to reset the temperature control
JA: Anything else we should know to help you best?
Customer: No
Hello I would be happy to help you
Is the fan running in the freezer and the compressor running behind? Also do you notice any excess frost buildup on the inside back wall of the freezer or refrigerator section
Austin and other Appliance Specialists are ready to help you
Customer: replied 13 days ago.
Can I fix the problem
Customer: replied 13 days ago.
Everything appears in order, I see no excess frost
Customer: replied 13 days ago.
Are you still there
Ok