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Austin, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13619
Experience:  Factory Certified Technician
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I have a Samsung 24.1 side by side refrigerator freezer. The

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I have a Samsung 24.1 side by side refrigerator freezer. The freezer side stop working and making ice. The ser. Number is *****
JA: Do you know the model of your Samsung fridge? How old is it?
Customer: Its about 10 year old the model is RSG257AARS
JA: How long has this been going on with your Samsung refrigerator? What have you tried so far?
Customer: About one week, I tried to reset the temperature control
JA: Anything else we should know to help you best?
Customer: No
Hello I would be happy to help you
Is the fan running in the freezer and the compressor running behind? Also do you notice any excess frost buildup on the inside back wall of the freezer or refrigerator section
Austin and other Appliance Specialists are ready to help you
Customer: replied 13 days ago.
Can I fix the problem
Customer: replied 13 days ago.
Everything appears in order, I see no excess frost
Customer: replied 13 days ago.
Are you still there