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Good afternoon. My name is Tyler ,and I'll be assisting you with your appliance today. Please give me a moment to review your question.
The FF means you're in demo mode. To exit demo mode, press and hold the POWER FREEZE and FREEZER buttons together at the same time for 5 seconds. The touchpad is very sensitive so if it doesn't work the first time, keep trying. If you're a split second off and don't push them at the exact same time, it won't work.
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No problem and glad to help!