Need appliance repair help? Ask a technician for answers ASAP
Thanks for counting on us to help with your appliance problem. My name is Kelly and I look forward to helping you!
The site will automatically send you an offer for phone service. This is optional and you may simply disregard it unless you want a phone call. Please accept my apologies for its annoyance if you do not want phone service, I have no control over that pop up offer.
Sorry you feel that way, I explained about the call offer but you must have overlooked that. Be well, thank you.
It doesn't end anything, we just continue here as we are doing now. :)
Sorry for the confusion.
Would you like to continue chatting?
Sure, thank you! Sorry for the confusion, it is frustrating and can be hard to navigate and I apologize for that. I have lobbied for that auto offer to be removed but was overruled. :)
Can you pull the refrigerator out to access the back of the cabinet to check to see if the compressor is running?
I understand, thank you. Has it been maintaining the 39* for a while, like a day or so or continually warming up?
Okay, and you are certain there is no frost on the back wall of the freezer inside at the bottom?
Okay, and you are certain there is no frost on the back wall of the freezer inside at the bottom and the fan is running?
Okay, so it sounds like the compressor is not running. Oftentimes, it is the result of a "glitch" in the electronic control. Turn the breaker off so the power is completely removed from the refrigerator to reset the electronic control. It has to be left off for at least 5 minutes. If it does not start cooling again, the main electronic control is likely faulty. In the diagram at the link below, the control is number 801 and has a high failure rate. If you would like replacement instructions I am happy to provide those. However, it is mounted on the back of the cabinet so it will have to be pulled out. Hopefully it will reset with the power cycle. Let me know what happens. :)
Please know I am here if you have further trouble. Stay well.....
I suspect that board will need to be replaced. It is easy to replace but hard to get to, having to pull the refrigerator out.
That is great news! God keep you safe and well, take care and please let me know if I can help at all.