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Model RSG257AABP. Tried to get ice. Error code on screen "PC…

Model RSG257AABP. Tried to...

Model RSG257AABP. Tried to get ice. Error code on screen "PC ER" and alarm that stopped after 30 seconds. But code still flashing. No response to any control buttons. ???

Contractor's Assistant: What confuses you?

What do I do to reset the condition ?

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

Samsung, model RSG257AABP. Never before.

Contractor's Assistant: Do you plan on doing the work yourself?

If its a simple fix. Otherwise, may need help.

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Answered in 9 minutes by:
7/12/2018
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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To reset the error (if it can be reset), you just need to press and hold the POWER FREEZE button and the LIGHTING button for 10 seconds. If the error won't reset, then you'll likely need a technician because something has shorted out.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
Verified
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