Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My refrigerator is not staying cold. Ge profile performance,

My refrigerator is not...

My refrigerator is not staying cold

Contractor's Assistant: What's the make and model of the fridge? And can you guesstimate how old is it?

Ge profile performance, probably 15 years old

Contractor's Assistant: Do you plan on doing the work yourself?

If possible,yes

Contractor's Assistant: Anything else we should know to help you best?

Not that i know of

Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
6/4/2018
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,756
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

Ask Your Own Appliance Question

Okay, pull the unit out so you can get behind it. Remove the back lower panel to access the compressor area and condenser fan. Check and see if the fan is running and also see if the compressor is vibrating or not, plus see if the compressor is hot ,cold or warm to the touch. please post back to me with what you have found. Also note anything you have changed out part wise or have done and not mentioned in your original post. I am helping other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
removed the back panel, fan is running but the compressor is hot.

OK so the compressor is not running correct? If not either the compressor is bad or the relay that starts the compressor is bad.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
I have no idea, you are talking to a 50 year old women who is sitting behind her fridge, not knowing what the hell to do!!!!
Customer reply replied 2 months ago
it is vibrating, but is hot?????

OK that would mean that the system may have a restriction in the sealed system. Is the condenser clean and fan cooling it well?

Ask Your Own Appliance Question
Customer reply replied 2 months ago
what is the condenser?

That is the part next to the fan the black tubing that is in a square shape

Ask Your Own Appliance Question
Customer reply replied 2 months ago
ok, we have grey tubing.same thing?

Here is what the condenser looks like....CLICK HERE

Ask Your Own Appliance Question

Honestly based on the issue I would get a tech out I think this is beyond a simple DIY repair for sure.

All I ask is...Please remember to use the RATING LINK ON YOUR PAGE by selecting a star at the top or bottom of the screen before you leave today. Even though you paid the site they will not disburse any part of it to me until you supply a good rating. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,756
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified
Appliance Guru and 87 other Appliance Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,756
18,756 Satisfied Customers
Experience: Over 20 yrs. experience with 25,000+ in home repairs.

Appliance Guru is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
How do I put my refrigerator (GSH22JFXMCC) in diag mode and
How do I put my refrigerator (GSH22JFXMCC) in diag mode and where can I get a service manual for this model. The freezer is not getting cold enough to make ice.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE monogram refrigerator & freezer not keeping cold. The
GE monogram refrigerator & freezer not keeping cold. The item is 15 years old. What to do? … read more
Ray
Ray
Appliance Repair Technician
High School or GED
416 satisfied customers
My GE Profile front panel is out and my refrigerator and
My GE Profile front panel is out and my refrigerator and freezer are not cold there is a fan running some place … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Front of freezer of GE Profile refrigerator/freezer is not
Front of freezer of GE Profile refrigerator/freezer is not freezing items. Rear half seems to be fine. Possible cause? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,363 satisfied customers
I have a GE Profile Performance over the range Microwave,
I have a GE Profile Performance over the range Microwave, and just yesterday it started having no power. The breaker is on, I tested that there is power to the outlet, but nothing on the control panel… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I am looking for a garage refrigerator kit that will work
I am looking for a garage refrigerator kit that will work for a GE Profile side by side model GSS25qg. … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
I need to set the glass touch reference after installation
I need to set the glass touch reference after installation of control panel and oven control assembly. This is for a GE Profile 27" built-in oven. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE profile refrigerator with a bottom freezer The
I have a GE profile refrigerator with a bottom freezer The freezer temp will not stay set at 0 degrees … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,363 satisfied customers
My GE profile flashed death and will not keep refer side
My GE profile flashed death and will not keep refer side cold … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
Ok Ge Profile refrig is not staying cold. Cleaned out
Ok I am Jim My Ge Profile refrig is not staying cold. Cleaned out condenser fan and coils underneath. Frost forming on back wall of freezer. Is that a bad evaporator fan or should I just junk this 15 … read more
mranswer
mranswer
TECHNICIAN
Bachelor's Degree
481 satisfied customers
I have a 15 year old GE profile side by side refrigerator.
Hi Kelly, I have a 15 year old GE profile side by side refrigerator. Ants are getting into the freezer and around the fridge so I figure the door gaskets need to be replaced. The icemaker hasn't worke… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
I have GE Arctica Profile and the freezer keeps going up to
I have GE Arctica Profile and the freezer keeps going up to around 14 degrees. And when i open the side by side doors the middle wall that seperates the freezer from fridge is hot to the touch. What c… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
I have a GE profile bottom freezer refrigerator that i bought
I have a GE profile bottom freezer refrigerator that i bought 10 years ago. The Freezer is able to stay cold. The refrigerator is not cold. I just stopped this last week. The unit is in my garage whic… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
GE Profile Refrigerator/TopFreezer 19 cubic foot is leaking
GE Profile Refrigerator/TopFreezer 19 cubic foot is leaking water on to the floor from the right front area at the bottom near the wheel. I have noticed that the temperature in the refrigerator is flu… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
The custom cool drawer in my ge profile arctica does not cool
The custom cool drawer in my ge profile arctica does not cool down to 31 degrees like it used to. I keep it set on the meat setting. The temp now stays at about 50 degrees instead of 31. If I set it t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
Which temperature gauge controls the refrigerator side and
Which temperature gauge controls the refrigerator side and which gauge controls the freezer side?… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
I have a GE Profile bottom freezer refrigerator and the freezer
I have a GE Profile bottom freezer refrigerator and the freezer isn't staying cold. Right now it's at 31 and hasn't gotten below 15 for the last 3 days. Is it worth fixing? It's about 5 years old and … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
I have a GE Profile Arctica refrigerator, approx. 3 years old.
I have a GE Profile Arctica refrigerator, approx. 3 years old. Inside the refrigerator door (on top) is a strip for temperature control. It suggests the freezer be 0 and the fridge 37. My numbers are … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x