Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My microwave kcms185J is locked and won’t start. I have

Customer Question
My microwave kcms185J is...

My microwave kcms185J is locked and won’t start. I have pressed the Cancel button to lock and unlock, but that doesn’t fix the problem. The buttons on the control panel work, but the microwave door will not open and the microwave doesn’t turn on when I press Start

Contractor's Assistant: Just to clarify, what's the make and model of the appliance? And has it done this before?

KitchenAid microwave model KCMS185J or KCMS185J 145J

Contractor's Assistant: Do you plan on doing the work yourself?

No, this hasn’t happened before. Would like to fix myself if I can

Contractor's Assistant: Anything else we should know to help you best?

No, don’t think so. The microwave makes a sound when I hit Start, but it doesn’t start cooking and the door is locked

Submitted: 2 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
5/31/2018
Appliance Technician: Joel Swenson,
 replied 2 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

If locked appears on the display Touch and hold CANCEL/OFF until “UNLOCK” appears on display. (Two tones will sound.),... If that is not the case, unplug the unit or kill power to it at the breaker for 5 minutes then restore power and it should reset, if not let me know, thanks.

We are on the honor system here. Please remember to rate my service by selecting the 5th star to the right at the top, (bottom if using a mobile phone) of the screen, you will see 5 empty stars, click on the 5th star to the right to give me a high rating. You can continue asking follow-up questions at no additional charge after rating my service. Rating the answer does not close the question out, you can still find it in your My Questions if you need to follow up and have a further conversation with me. I do not get compensated until you rate, so it will be greatly appreciated, thanks.

Ask Your Own Appliance Question
Customer reply replied 2 months ago
Ok, great will try that. Thanks. Should I keep this conversation open until I can try to reset microwave? Could be 15 mins or more.
Appliance Technician: Joel Swenson,
 replied 2 months ago

You can, it won't hurt anything.

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 2 months ago

Hi there,
I see you have read the answer a while ago and I have not heard back from you, if there is nothing else I can help you with at this time please take a moment to rate my assistance and if you need anything later on you can still follow up, thank you.

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 4,178
4,178 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,462 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,480 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My washer stopped on the spin cycle and the door won't
My washer stopped on the spin cycle and the door won't unlock … read more
AppTech8579
AppTech8579
1,774 satisfied customers
My GE front load washer is not washing anymore. When I press
My GE front load washer is not washing anymore. When I press start, it locks, then unlocks for a second, then locks again, starts making noises like it's trying to wash, but nothing happens. Bin won't… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,345 satisfied customers
Very frustrated. My NEW dishwasher (a year old) doesn't work
Hi. Very frustrated. My NEW dishwasher (a year old) doesn't work more often than it works. Have had service people here twice to get it to run. Now it won't start. When I press start it doesn't turn o… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
My oven door lock is engaged but the door isn't shut... now
My oven door lock is engaged but the door isn't shut... now the door won't close all the way because the lock doesn't let it but I don't know how to get it to unlock or resef… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My dishwasher wont start. I've pressed cancel and it makes
My dishwasher wont start. I've pressed cancel and it makes sounds like its work but then when I press normal cycle then start nothing happens? What do I do?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My KitchenAid Superba KEBC207kbl02 Double Oven Unit has both
My KitchenAid Superba KEBC207kbl02 Double Oven Unit has both of the lights on and they will not turn off. When I hit the light button it beeps three times. This started when my daughter was trying to … read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
door is locked after cleaning and wont open have unpluged
door is locked after cleaning and wont open have unpluged it and code comes up PF on display have also started it up to 300 degrees and still locked is there a reset and how… read more
JCCARVER
JCCARVER
8 satisfied customers
I have a Dacor CPTS230 double oven. Today I tried to clean
I have a Dacor CPTS230 double oven. Today I tried to clean the top oven using the self-clean option. I locked the door and pressed the self clean button. After a minute, the oven started beeping and t… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
My wife just finished cooking a salmon in our Sears Kenmore
My wife just finished cooking a salmon in our Sears Kenmore oven model no. 790.90152300 when she accidently hit the self cleaning button, she immediately hit cancel but the door locked and now will no… read more
John
John
restaurant equipment technician
Associate Degree
2,103 satisfied customers
GE True Temp oven--about 8-10 years old. we mistakenly hit
GE True Temp oven--about 8-10 years old. we mistakenly hit the self clean button (meant to push start!) we are having a party and need to COOK! we have pressed "clear/off" and the fan sound that the o… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
my ge front loader will not unlock after completing a load.
my ge front loader will not unlock after completing a load. door lock is displayed on panel… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
Wife tried to use self clean option. Had doors open when she pressed start, and lock
Wife tried to use self clean option. Had doors open when she pressed start, and locking mechanisms engaged and will not disengage. Tried cutting power for 5 minutes at circuit breaker, no reset... Hel… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,480 satisfied customers
We have a Kitchenaid Superba, year 2003, K6sc308 Our door has locked. We can turn the
We have a Kitchenaid Superba, year 2003, K6sc308 Our door has locked. We can turn the heat on, but can not open the door. We think the cleaners pressed something. This happened once before and we don'… read more
Appliance Man
Appliance Man
Appliance Tech
8,952 satisfied customers
My Maytag oven door is locked. How do I unlock it?
The display on my Maytag oven says "lock" and most of the buttons on the control unit don't work, they just beep. The only buttons that work are the timer and delay buttons. Pressing the clean button … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
ge electric oven apparently hit self clean button unintentionally
ge electric oven apparently hit self clean button unintentionally while cooking locking latch is engaged but not latched to door (door will open and close) indicator light flashes (locked door) cannot… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,462 satisfied customers
i have a whirlpool gold accubake system and no manual! the
i have a whirlpool gold accubake system and no manual! the panel seems to be locked. i get a beep when i press the clock, start or cancel button but nothing happens. think i might have accidentaly loc… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I noticed that the clock on my microwave was stuck at the same
I noticed that the clock on my microwave was stuck at the same time (the time not moving). Since then I cannot get it to start. I can press “Start” button but nothing happens. All buttons are working … read more
built1950
built1950
Owner/operator/installer
High School or GED
206 satisfied customers
My dishwasher skips to Clean and doesnt go thru wash cycle.
My dishwasher skips to "Clean" and doesn't go thru wash cycle. It was locked & I unlocked it by pressing "air dry" - now it doesn't seem to work. Help… read more
Summer
Summer
Post-Doctoral Degree
82 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x