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I have an f31 on a whirlpool duet steam. Mod wed9550ww0. No…

Customer Question
I have an f31...

I have an f31 on a whirlpool duet steam

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Mod wed9550ww0

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No the dryer will start but it will not dry the clothes

Submitted: 2 months ago.Category: Appliance
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Answered in 1 minute by:
5/30/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,322
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Customer reply replied 2 months ago
ok thanks Tyler
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

F31 means that the dryer doesn't think it's getting 220 volts, which can be caused by the dryer not getting 220 volts, or the main control board being shorted. The main relay control board is mounted to the left side wall under the top panel of the dryer. You're going to need to pull the dryer forward and check power at the terminal block on the back of the dryer where the power cord connects to the dryer. Make sure you're getting 220 volts from your house between the 2 outside power wires. If so and none of the wires are burnt, your main board is just failing and needs to be replaced. Below is a link to the relay board you'd need to order and replace for your model number. If you're not getting 220 volts, try to flip the breaker off and then back on. If there are burnt wires at the junction block, you may need to replace the power cord that connects to the back of the dryer. Other than that, you may need an electrician to see why you're not getting 220 volts to the dryer.

CLICK HERE for control board

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Customer reply replied 2 months ago
Ok we are working through the steps you provided
I will let you know how it goes
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

ok good luck

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