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I have a Kenmore automatic sensing washer and the agitator…

Customer Question
I have a Kenmore...

I have a Kenmore automatic sensing washer and the agitator is no longer spinning

Contractor's Assistant: Can you guesstimate how old your Kenmore is? And just to clarify, what's the exact model?

3 years or so. Where do I find the model number/ ?

Contractor's Assistant: Do you plan on doing the work yourself?

I'd like to

Contractor's Assistant: Anything else we should know to help you best?

From what I have researched on line the suggestions are that it is a broken motor coupler, but my model is different and I have not been able to follow the youtube instructions

Submitted: 2 months ago.Category: Appliance
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Answered in 12 hours by:
5/30/2018
Appliance Technician: Gina-Moderator, Moderator replied 2 months ago
Gina-Moderator
Gina-Moderator, Moderator
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Customer reply replied 2 months ago
I would appreciate an answer. I uploaded a short video so that you could hear the sound it is making. Your assistance would be appreciated. Thanks. - Gary
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,551
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

My name is Woody.
I`m sorry to hear that your having issues!
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
Please note it takes time to type and add links so please be patient.

I may also be assisting you along with other customers so there may be a delay in responses to do not panic just wait for my reply thank you.

Can I please have the Full model number of the unit to better assist you ?

Open the lid the model /serial tag is in the rear of the opening at the rear under the lid on the washer.

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Customer reply replied 2 months ago
Model: 110.21252112 Type: 587-12 Ser: C30521253
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

Thank you!

When the agitator should be moving does the unit make any noise is if it is running ?

And you are correct this model design does not have a coupler.

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Customer reply replied 2 months ago
it does make noise. I attached a video previously for your reference that might be helpful for you
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

There is NO video , or an attachment of any kind on this questions thread!

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Customer reply replied 2 months ago
sorry. I attached one at some point but it must not have worked. I'll see if I can figure out how to attach it again. Regardless, yes, it does make a continued noise (sounds about like a garbage disposal)
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

ok so would you say a grinding noise?

And just use the attachment (paperclip) as with any E-Mail

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Customer reply replied 2 months ago
Apologies, but it is a 11MG file and it will not allow me to upload it. In general, yes, it is a grinding noise. Thanks
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 months ago

ok so if it is grinding during the agitation sequence ans the agitator does not move the most likely failed part is the transmission .

I recommend replacing the transmission .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
------> CLICK HERE<----- for the part you will need to replace.

This link also has a video showing how the part is replaced .

Thank you if you have any questions just reply back to me .

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