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I have a GE Spacemaker microwave (over the range). I cracked…

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Hello, I have a...

Hello, I have a GE Spacemaker microwave (over the range). I cracked the door of the microwave. I purchased a new door. I cannot figure out how to remove the broken door, or install the new door.

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

Exact model is: JVM1640WJ01

Contractor's Assistant: Do you plan on doing the work yourself?

I hope to. I'm pretty handy, and I think there should just be a pin or screws to remove, but it is not obvious.

Contractor's Assistant: Anything else we should know to help you best?

No. I just need to get the entire door removed from the microwave, and need to install its replacement, which I have purchased.

Submitted: 23 days ago.Category: Appliance
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Answered in 13 hours by:
5/30/2018
Appliance Technician: Gina-Moderator, Moderator replied 22 days ago
Gina-Moderator
Gina-Moderator, Moderator
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Customer reply replied 22 days ago
I do. And I have paid for an answer please.
Customer reply replied 22 days ago
Can I expect an answer today? Thanks for your help.
Customer reply replied 22 days ago
Hello?? I have received no answer from any technician. Please help.
Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago
Randy 43
Randy 43, Home Appliance Technician
Category: Appliance
Satisfied Customers: 3,775
Experience: 20 yrs experience 18 in home,gas license , refrigeration expert
Verified

hello , couple questions , have you removed the top grille and unplugged the unit ?/also did your new comes with hinges ? thx randy

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Customer reply replied 22 days ago
Can I send a photo?
It is a built-in microwave. No, have not unplugged but could throw the circuit breaker off. What do you mean by top grill? The new door has a built in bracket thing, but no hinge. In a photo, if I can send one, you will see built in pin/hinge.
Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

ok go ahead

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Customer reply replied 22 days ago
Your platform doesn't seem to allow photos. Where would I send them?
Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

like a attachment ? im not sure they used to

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Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

so your mw doesnt have a plastic grill that fits above the door ?

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Customer reply replied 22 days ago
Above the door?
What are you calling a grill? The "vents" are above the door. Is that what you mean? No, I haven't removed that.
Customer reply replied 22 days ago
Does that "vent" above the door just pop off?
Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

THE VENT /GRILL IS A LONG PLASTIC PIECE THAT RIDES THE LENGTH OF THE MICROWAVE , TWO SCREWS IN FROM THE TOP AND GRILL SHOULD POP OFF ,EXPOSING HINGES AND SCREWS

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Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

sorry , i forgot caps lock

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Customer reply replied 22 days ago
What do you mean "two screws in from the top"?
Appliance Technician: Randy 43, Home Appliance Technician replied 22 days ago

on top of the microwave down into the top of the grill

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