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Control lock on front panel. Just today. If i can. Dryer…

Customer Question
Control lock on front...

Control lock on front panel

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

Just today

Contractor's Assistant: Do you plan on doing the work yourself?

If i can

Contractor's Assistant: Anything else we should know to help you best?

Dryer died 2 weeks ago was 12 years old washer is only about 2 years old

Contractor's Assistant: What's the make and model of your washing machine? And can you guesstimate how old it is?

Duet type120-02. less then 2 yrs old

Submitted: 2 months ago.Category: Appliance
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Answered in 6 minutes by:
5/29/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,257
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Do you have a model number located on a sticker just inside the door way so I can better assist you by chance?

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Customer reply replied 2 months ago
wfw87hedwo serc52050274
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

If the control lock is engaged, there is a control lock button in the bottom right corner of your control panel. Press and hold this button for 5 seconds and that should reset the lock. If it doesn't work then order and replace your front interface board because it has failed for some reason. It's less than 2 years old, you may want to call warranty at 1.***-***-**** and see if they will help.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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