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Ice machine not making ice. Odel KFCS22EVMS1 s/n KY4002920.

Customer Question
Ice machine not making...

Ice machine not making ice

Contractor's Assistant: What's the make and model? And can you guesstimate how old it is?

Odel KFCS22EVMS1 s/n KY4002920

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Not sure. We went away came home turned it back on when we got back, now it’s not making ice

Submitted: 2 months ago.Category: Appliance
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Customer reply replied 2 months ago
Kitchen aid model: KFCS22EVMS1 S/N: KY4002920
Answered in 9 minutes by:
5/28/2018
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 89,266
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

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Customer reply replied 2 months ago
I will wait and see what happens tomorrow. Thanks for your help.
Appliance Technician: Tyler Z., Appliance Doc replied 2 months ago

No problem and good luck! Please remember to rate my service by selecting a star at the top or bottom of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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