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Freezer will not produce Ice cubes. Whirlpool MCD Model

Customer Question
Freezer will not produce...

Freezer will not produce Ice cubes

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Whirlpool MCD Model WRS571CIDW00

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Need a manual that includes "Water and Ice Dispensers" instructions

Submitted: 2 months ago.Category: Appliance
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Answered in 11 minutes by:
5/28/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,748
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago

Does the water dispenser work?

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Customer reply replied 2 months ago
Water dispenser does work
Customer reply replied 2 months ago
NO
Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago

Ok you will have to check and see if there is water in the mold in the icemaker. Remove the bucket and the 2 screws on the side frame to remove the housing to get to the icemaker and check it out and see what you find.

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Customer reply replied 2 months ago
Took the screws out and took the ice maker out, everything looks normal,
Customer reply replied 2 months ago
Is there any thing more that I should doing?
Customer reply replied 2 months ago
There is no water in the mold.
Customer reply replied 2 months ago
Use(###) ###-####for phone contact.
Customer reply replied 2 months ago
Are you still available?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 months ago

I am here

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Customer reply replied 2 months ago
I'm back. Can we now continue?
Customer reply replied 2 months ago
I'm ready for the online conversation.
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