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Freezer will not produce Ice cubes. Whirlpool MCD Model

Customer Question
Freezer will not produce...

Freezer will not produce Ice cubes

Contractor's Assistant: What's the make and model? And have you checked the settings recently?

Whirlpool MCD Model WRS571CIDW00

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Need a manual that includes "Water and Ice Dispensers" instructions

Submitted: 21 days ago.Category: Appliance
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Answered in 11 minutes by:
5/28/2018
Appliance Technician: Appliance Guru, Owner and Technician replied 21 days ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,614
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment please..Note it takes time to type and add links so please be patient. Also the site will send you a phone call offer, that is not me.

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Appliance Technician: Appliance Guru, Owner and Technician replied 21 days ago

Does the water dispenser work?

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Customer reply replied 21 days ago
Water dispenser does work
Customer reply replied 21 days ago
NO
Appliance Technician: Appliance Guru, Owner and Technician replied 21 days ago

Ok you will have to check and see if there is water in the mold in the icemaker. Remove the bucket and the 2 screws on the side frame to remove the housing to get to the icemaker and check it out and see what you find.

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Customer reply replied 21 days ago
Took the screws out and took the ice maker out, everything looks normal,
Customer reply replied 21 days ago
Is there any thing more that I should doing?
Customer reply replied 21 days ago
There is no water in the mold.
Customer reply replied 21 days ago
Use(###) ###-####for phone contact.
Customer reply replied 21 days ago
Are you still available?
Appliance Technician: Appliance Guru, Owner and Technician replied 19 days ago

I am here

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Customer reply replied 18 days ago
I'm back. Can we now continue?
Customer reply replied 18 days ago
I'm ready for the online conversation.
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